Incremental VMware Backups to Media Server Deduplication are failing with Status 13 and 84

Article:TECH171327  |  Created: 2011-10-07  |  Updated: 2013-01-15  |  Article URL http://www.symantec.com/docs/TECH171327
Article Type
Technical Solution

Product(s)

Environment

Issue



vADP incremental backups to Media Server Deduplication (MSDP) media servers or PDDO media servers are failing with Status 13 and 84 for several reasons.  Two currently know issues are:

1. VMs that consist of files with NULL HOLE.
2. VM that consist of directories associated with name streams.
3. File with special extents associated with them


Error



Detail Status:

8/31/2011 10:21:14 AM - Critical bptm(pid=10244) image write failed: error 2060022: software error     
8/31/2011 10:21:30 AM - Error bptm(pid=10244) cannot write image to disk, Invalid argument     
8/31/2011 10:21:30 AM - Info bptm(pid=10244) EXITING with status 84 <----------
       
8/31/2011 10:21:30 AM - Critical bpbrm(pid=11232) from client vmclient01: FTL - tar file write error (569)  

8/31/2011 10:21:34 AM - Error bpbrm(pid=11232) could not send server status message      
file read failed(13)

bptm:
10:20:40.028 [10244.5520] <16> 136863:bptm:10244:media02: fbu_fill_bitmap ERROR (7248) stream_offset(5658446848) + length(4096) > (7249) stream_offset(5658446848)
10:20:40.028 [10244.5520] <16> 136863:bptm:10244:media02: fbu_scan_buf fbu_fill_bitmap failed: software error
10:20:40.028 [10244.5520] <16> 136863:bptm:10244:media02: write_special_buf_fbu fbu_scan_buf failed : software error
10:20:40.028 [10244.5520] <2> 136863:bptm:10244:media02: write_special_buf exit, streamoffset=75497472, bytes_processed=0 imh_size=75497472, err=2060022
10:20:40.028 [10244.5520] <16> 136863:bptm:10244:media02: write_unknown_len_buf error exit (0 0x1 2060022:software error)
10:20:40.028 [10244.5520] <16> 136863:bptm:10244:media02: impl_write_image: STAT contents:
st_type=0 [NONE]
st_len=320
st_flags=0x1 [SIZE_UNKNOWN]
st_seqno=5
flags=0 [OTHER]
extents=[1]
offset=75497472
length=820736
fname=NULL

10:20:40.028 [10244.5520] <16> 136863:bptm:10244:media02: impl_write_image error exit (0 0x1 2060022:software error)


Environment



This issue can be seen at:

  • NetBackup 7.0.1 with ET2233961
  • 7.1.0.1
  • 7.1.0.2
  • 7.1.0.3

Both MSDP media servers and PDDO media servers can be affected.


Solution



This issue is fixed in NetBackup 7.1.0.4.

Please note they are similar looking issues that are not fixed in 7.1.0.4, please see related articles for more information.





Article URL http://www.symantec.com/docs/TECH171327


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