Error ECA3040C The media writing library is not present or cannot be loaded when attempting to launch the custom SRD Wizard.

Article:TECH171338  |  Created: 2011-10-07  |  Updated: 2011-10-10  |  Article URL http://www.symantec.com/docs/TECH171338
Article Type
Technical Solution


Environment

Subject

Issue



After a Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR) install attempting to launch the Custom SRD Wizard through the local console generates an unhandled exception with the error listed below. After clicking the Continue button BESR/SSR tries to display the first page of the wizard, but it's an empty window and instead of buttons that are click able, there are malformed boxes that contain BTN_WIZAR. All other functions are operational (i.e. Creating backups, virtual conversions, etc.). Uninstall and re-install of the product does not correct this issue.


Error



ECA3040C The media writing library is not present or cannot be loaded.


Environment



Windows base operating systems.


Cause



Suspect media writing library driver was not properly installed.


Solution



Selectively remove the media writing library driver:

  1. Launch Add & Remove programs (i.e. Programs and Features for VISTA and newer OS versions).
  2. Select BESR or SSR entry.
  3. Click the CHANGE button.
  4. Select Modify and click NEXT.
  5. On the disk icon to the left of CD/DVD support, single left click and choose, " This feature will not be available." and click Install Now.
  6. Provide the BESR or SSR product files when requested.
  7. Reboot when prompted.
  8. Perform Steps 1-4 again.
  9. On the disk icon to the left of CD/DVD support, single left click and choose, " This feature will be installed on local hard drive." and click Install Now.
  10. Reboot again
  11. Reattempt the Custom SRD wizard again.

If the issue persists contact Symantec Technical support for further assistance.

Command line method of performing the above procedure with logging.

SSR 2011:

-- MsiExec.exe /I{BB469E25-F875-4BAE-A64C-2B02FF7EB22B} /qn Remove=Gear /l*voicewarmupx C:\Remove_GEAR_uninstall.log
-- MsiExec.exe /I{BB469E25-F875-4BAE-A64C-2B02FF7EB22B} /qn AddLocal=Gear /l*voicewarmupx C:\Add_GEAR_install.log

BESR 2010:

-- MsiExec.exe /I{A8EA8A55-FDBE-4875-B598-DDC15B298290} /qn Remove=Gear /l*voicewarmupx C:\Remove_GEAR_uninstall.log
-- MsiExec.exe /I{A8EA8A55-FDBE-4875-B598-DDC15B298290} /qn AddLocal=Gear /l*voicewarmupx C:\Add_GEAR_install.log




Article URL http://www.symantec.com/docs/TECH171338


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