After Disaster Recovery (DR), Public folder auto-enable targets no longer present, resulting in failure to archive from the previously auto-enabled folder targets

Article:TECH171429  |  Created: 2011-10-10  |  Updated: 2011-10-10  |  Article URL http://www.symantec.com/docs/TECH171429
Article Type
Technical Solution


Environment

Issue



If the Public Folder Targets within the Vault Admin Console (VAC) do not contain auto-enabled targets off the Root target, and the existent Public Folders still contain the Enterprise Vault hidden message, the Public Folder Task will not recreate the auto-enabled targets.  Without the auto-enabled targets, the child Public Folders will not be archived.

Example:
Original Target : \ (Root), set as Auto-enabler.
- This will enable each Child folder under Root as individual Archives.

If the Child auto-enabled targets are no longer present, and the folders still contain the original hidden messages, the Public Folder Task will not regenerate the auto-enabled targets as it is thought that the folders are already enabled.


Error



When DTracing the PublicFolderTask process, the following may be observed:

(PublicFolderTask) <1584> EV:M CTaskControl::GetTarget - Entry not found in map [\AutoEnabledFolder] Current target count [1]
(PublicFolderTask) <1584> EV:M CPublicFolderTargetList::GetTarget[ByKey] - Path [\AutoEnabledFolder] Not Found in Map. Note this is a valid condition for New Folders


Cause



If the PublicFolderTarget table in the EnterpriseVaultDirectory database no longer contains auto-enabled targets, and the Public Folders still have their associated hidden message (IPM.EnterpriseVault.Filter), the Public Folder Archiving Task will not recreate the auto-enable targets.


Solution



Workaround:
Delete original hidden messages from auto-enabled target folders. This can be performed by utilizing the following article to remove the IPM.EnterpriseVault.Filter message from the previously auto-enabled Public Folder.

www.symantec.com/docs/TECH50905

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com .

 Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2576022
Description

Public Folders: After a DR, if auto-enabled entries are missing from PublicFolderTarget table, pre-existing Hidden Msg in Folder stops recreation of Target, and archival.



Article URL http://www.symantec.com/docs/TECH171429


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