Backup of an Exchange 2010 virtual machine completed with the exception " - " when application GRT is enabled for the backup using the Agent for VMware Virtual Infrastructure (AVVI) or Hyper-V agent.

Article:TECH171443  |  Created: 2011-10-10  |  Updated: 2014-06-18  |  Article URL
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Article Type
Technical Solution


When attempting to backup a virtual machine with Exchange 2010 installed on it, completes with the following exception:


Job Log exceptions:

Figure 1.

Figure 2.

Error Listed in debug log:
[fsys\jet]           - RSTMAP[0] -  >>>> PATH TO DATABASE.edb
[fsys\jet]           - Recovery FAILED - ERROR::RC = -582 - <n/a>
[fsys\mb2]           - Using EDB Provider for Browse/Backup.
[fsys\mb2]           - Logon: m_lpMAPISession->Logon returned 80004005
[fsys\mb2]           -  OPEN DATABASE FAILED: <n/a>
[fsys\mb2]           - MB2_Chgdir:Logon returned e000fea9
[fsys\ntfs\img_pdi]  + img_pdi_chgdir.cpp (496):
[fsys\ntfs\img_pdi]  | Error (0xe000fea9) calling FS_ChangeDir: 'Database'


This issue occurs in Backup Exec 2010 R3

(AVVI) Vmware Agent

Hyper-V agent.


This issue is resolved in Backup Exec 2014 or later versions.

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

NOTE:   Symantec continues to  focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see

Workaround: (Backup Exec 2010) Backup the Exchange databases via a Remote Agent instead of through the Agent for VMware Virtual Infrastructure.

Supplemental Materials


AVVI: App GRT backup of Exchange 2010 Public Folders fails with "Recovery FAILED - ERROR::RC = -582 - <n/a>"

Article URL

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