Change Dialog Box is not visible after installing the 64-bit version of the Backup Exec Agent for SAP Applications

Article:TECH171511  |  Created: 2011-10-11  |  Updated: 2011-10-11  |  Article URL http://www.symantec.com/docs/TECH171511
Article Type
Technical Solution


Subject

Issue



Microsoft's Add/Remove Programs Change dialog box does not appear when attempting to change the the 64-bit version of the Symantec Backup Exec Agent for SAP Applications.  Only the Remove Dialog Box is visible in the Windows Add or Remove Programs Applet.

 

To view the error condition, review the Backup Exec installation log file at:

%ALLUSERSPROFILE%\Application Data\Symantec\Backup Exec\Logs\bkupinst.htm

Note: %ALLUSERSPROFILE% typically means C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\

The Application folder may be hidden by default. To reveal hidden operating system folders, see the Microsoft Windows documentation.

 


Error



The specified module could not be found.  ERROR: Installation failed with error 126.
 


Cause



The required support files to view Microsoft's Add/Remove Programs Change dialog box were not installed properly during the installation of the 64-bit version of the Symantec Backup Exec Agent for SAP Applications.

 


Solution



Uninstall the Symantec Backup Exec Agent for SAP Applications Agent via Control Panel, Add or Remove Programs, Remove selection and then reinstall it.

 





Article URL http://www.symantec.com/docs/TECH171511


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