Error "Failed to delete Symantec Endpoint Protection Client Package(s)" occurs when trying to delete a Symantec Endpoint Protection Integration Component package

Article:TECH171576  |  Created: 2011-10-11  |  Updated: 2011-10-13  |  Article URL http://www.symantec.com/docs/TECH171576
Article Type
Technical Solution


Issue



When trying to delete a Symantec Endpoint Protection Integration Component (SEPIC) SEP install package (Home > Symantec Endpoint Protection Management > Configure Endpoint Packages), the package fails to be deleted. This causes one of the following errors to occur:
 

  • "Failed to delete Symantec Endpoint Protection Client Package(s). Please see Altiris log for more information."
  • A blank "i" information message is displayed on the task page with no error information.
  • No error or information appears and there is no indication that the delete failed.
     

In call variations, the package is still visible in the package list.


Error



In the Altiris Console: "Failed to delete Symantec Endpoint Protection Client Package(s). Please see Altiris log for more information."
 

In the Altiris server logs:
 

Source: Altiris.EndpointProtectionIntegration.CommonUtils.DeleteSepPackage
Description: Symantec Endpoint Protection Integration Component::Exception occurred while deleting Software Release Resource '<package_name> - (<guid>)'
( Exception Details:  Altiris.NS.Exceptions.DeleteItemRefgerenceException:  Failed to delete software resource with Guid: [<package_name> - (<guid>)]  Name:::<package_name>:::as the item is referenced by another item.

Cause



The SEPIC SEP install package is referenced by a SEPIC migration package and cannot therefore be deleted.


Solution



Change the SEPIC migration package to use a different SEPIC SEP install package or delete it.
 

  1. In the Symantec Management Platform console, click on Manage > Jobs and Tasks.
  2. Click on System Jobs and Tasks.
  3. Click on Symantec Endpoint Protection Management.
  4. Click on a "Migrate computers to latest Symantec Endpoint Protection Client" task.
  5. If the Package is the one to be deleted, delete the migration task. Note: Changing the Package to a different package and then clicking on the "Save changes" button does not remove the association and therefore it is necessary to delete the migration task. 
  6. Repeat steps 4 and 5 for each "Migrate computers" task found that has the same package.
  7. The SEPIC SEP install package can now be deleted.



Article URL http://www.symantec.com/docs/TECH171576


Terms of use for this information are found in Legal Notices