Installation of Backup Exec 2010 R3 SP1 (Hotfix 168343) fails with error “LU1812: A program that was part of this update failed when it ran. This update was not applied.”
|Article:TECH171622|||||Created: 2011-10-12|||||Updated: 2012-08-26|||||Article URL http://www.symantec.com/docs/TECH171622|
Backup Exec 2010 R3 SP1 (Hotfix 168343) fails to install. The following errors are noted
Error “LU1812: A program that was part of this update failed when it ran. This update was not applied.”
Referring bkupinst.htm found in "C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs" for Windows Server 2003 and “C:\ProgramData\ Symantec\Backup Exec\Logs” for Windows Server 2008 gives the following error message
Windows Server 2003, Windows Server 2003 R2
Missing Source path in Registry.
This error may appear when the original installation files are not available. When running the install of Sp1, the setup program looks in the Windows registry for the original install location and will generate the error if the setup files have been moved, deleted, or are unavailable.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to the Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
A program that was part of this update failed when it ran. This update was not applied
No valid source could be found for product Symantec Backup Exec. The Windows Installer cannot continue.
Article URL http://www.symantec.com/docs/TECH171622