Do Not Encrypt the Latest Generation of MacBook Air and Mac Mini when Using PGP Desktop 10.2 MP1 and older

Article:TECH171894  |  Created: 2011-10-14  |  Updated: 2013-04-15  |  Article URL http://www.symantec.com/docs/TECH171894
Article Type
Technical Solution

Product(s)

Issue



Apple released a new generation of MacBook Air and Mac mini in Mid 2011. Versions of Symantec PGP Whole Disk Encryption 10.2 MP1 and below have a known issue with these computers.

What Happens: System does not boot when encrypted with PGP Whole Disk Encryption. Symantec has isolated this issue to the Mid 2011 version of MacBook Air 4.1 and 4.2 with the Intel Core i5 and i7 processors and the Mid 2011 version of the Mac mini 5.1, 5.2 and 5.3 with the Intel Core i5 and i7 processors.

 


Solution



This issue is fixed in PGP Desktop 10.2.0 MP2. This version is available for download via your account File Connect

If you have a version prior to PGP Desktop 10.2 MP2, use the following steps:

  1. Determine if you have a Mid 2011 MacBook Air or a Mid 2011 Mac mini.

    To identify which version of computer you have, follow these links:
     

     
  2. If you have a MacBook Air (Mid 2011) or Mac mini (Mid 2011) and you are using PGP Desktop 10.1 or 10.2 Build 1950 or newer - DO NOT encrypt your computer at this point in time.  Please upgrade to PGP Desktop 10.2 MP2 first.

 

If you have encrypted a Mid 2011 version of MacBook Air or Mac mini and the boot process is failing, the encrypted data is NOT lost.  You can recover the data by decrypting the disk by booting from a PGP recovery CD. See the following article for more information: www.symantec.com/docs/TECH149559




Article URL http://www.symantec.com/docs/TECH171894


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