NDMP server returned a restore error is generated during NetApp backup when the Verify after backup option is enabled.

Article:TECH171974  |  Created: 2011-10-17  |  Updated: 2011-12-06  |  Article URL http://www.symantec.com/docs/TECH171974
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Article Type
Technical Solution

Product(s)

Issue



A NetApp NDMP backup job fails when the Verify option is enabled in the job.  This may occur when many (Over 200) specific sub-folders are selected under a volume OR when an entire volume is selected first that contains (Over 200) sub folders and some folders are then excluded.

 


Error



 

The NDMP server returned a restore error.  See the NDMP Log for more information.


 


Environment



Backup Exec 2010

NetApp FAS 2020 or 3020

Ontap 7.2.7.2.5.1

 


 

 


Cause



A NetApp NDMP verify operation is a NDMP restore job with a variable option not to physically restore the data.  During the Verify operation the following NDMP error are generated on the NetApp filer and returned to Backup Exec:

 

Backup Exec and NetApp NDMP Log Error:

NDMP Log Message: RESTORE : ERROR: All sub trees must be restored to the same destination directory on the file system
NDMP Log Message: RESTORE : ERROR: /subfolder1 was targeted to : /vol/VOL1/
NDMP Log Message: RESTORE : ERROR: / was targeted to : /vol/VOL1
 

 

Additionally in the Backup Exec Debug or live Backup Exec SGMON debug log the NetApp NDMP variable "MULTI_SUBTREE_NAMES" may contain a large amount of selections or sub-folder selections.

ENGINE:  [loops]              - MULTI_SUBTREE_NAMES=subfolder1 subfolder2 , etc.
 

 

The Backup Exec job failure is due to the NDMP Selection list containing more thand 200 specific selections.

 

 


Solution



 

Edit the Backup Exec NDMP selection list and select the entire volume first then create excludes to excludes specifc folders from the backup.

 

See releated documents on how to create NDMP Includes/Excludes and patterns.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 

 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see   
http://www.symantec.com

 

 

 


Supplemental Materials

SourceUMI
ValueV-79-57344-4874
Description

The NDMP server returned a restore error. See the NDMP Log for more information


SourceError Code
Value0xe000130a
Description

The NDMP server returned a restore error. See the NDMP Log for more information


SourceETrack
Value2586447
Description

NDMP server returned a restore error All subtrees must be restored to the same destination directory on the file system when Verify option is enabled




Article URL http://www.symantec.com/docs/TECH171974


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