During a backup of a virtual machine using the Agent for VMware Virtual Infrastructure the Backup Exec Remote Agent may crash on mounter.dll

Article:TECH172110  |  Created: 2011-10-18  |  Updated: 2011-12-01  |  Article URL http://www.symantec.com/docs/TECH172110
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Article Type
Technical Solution


Issue



When backing up a virtual machine that has multiple partitions on a single drive, the Backup Exec Remote Agent may crash on mounter.dll when File Level and Application GRT is enabled.


Error



Application Log error
Source:        Application Error
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A

Description:
Faulting application name: beremote.exe, version: 13.0.5204.109, time stamp: 0xmounter.dll


Environment



This issue has only been reported with Backup Exec 2010 R3


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Supplemental Materials

SourceETrack
Value2582600
Description

AVVI: Beremote crashes on mounter.dll when file level GRT is enabled




Article URL http://www.symantec.com/docs/TECH172110


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