Backup Exec with Deduplication option reports that Backup Exec Job Engine Service is not responding.

Article:TECH172196  |  Created: 2011-10-19  |  Updated: 2011-12-14  |  Article URL http://www.symantec.com/docs/TECH172196
Article Type
Technical Solution


Issue



Backup Exec with Deduplication option reports that Backup Exec Job Engine Service is not responding , signifying a crash in the Backup Exec job engine (BENGINE.EXE) service.


Error



Backup Exec Job Engine Service is not responding

 

Application Log Error:

Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Description:
Reporting queued error: faulting application bengine.exe, version 13.0.5204.113, faulting module libstspipd.dll, version 6.603.11.824, fault address 0x0000000000001ce0.

 


Environment



CASO/MMS with Backup Exec 2010 R3 SP1 and Deduplication on both servers


Solution




A hotfix (TECH173790) is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Related Articles section at the end of this article to obtain the hotfix needed to resolve the issue.
 

 


Supplemental Materials

SourceETrack
Value2586571
Description

bengine.exe Crash in libstspipd!async_cancel_jobs+0x50




Article URL http://www.symantec.com/docs/TECH172196


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