Keyboard and mouse functions are not working with Dell Precision m6600

Article:TECH172220  |  Created: 2011-10-19  |  Updated: 2011-10-19  |  Article URL http://www.symantec.com/docs/TECH172220
Article Type
Technical Solution

Product(s)

Environment

Issue



Keyboard and mouse functions are not working with Dell Precision m6600 and Symantec Endpoint Encryption (SEE) 8.2 HF1 and earlier (this includes GEHD 9.5.3)


Cause



This is due to the lack of USB support during pre-boot on the m6600


Solution



This issue is fixed in SEE 8.2 MP1 HF1. Please contact Support for this version.




Article URL http://www.symantec.com/docs/TECH172220


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