SEPM 12.1 Error on Home and Reports page: "This program cannot display the webpage" Windows 7

Article:TECH172264  |  Created: 2011-10-20  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH172264
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Article Type
Technical Solution


Issue



SEPM (Symantec Endpoint Protection Manager) 12.1 displays an error message on Home and Reports pages: "This program cannot display the webpage"
 


Error



This program cannot display the webpage 
   
Most likely causes:

  • The SEPM system cannot connect to network/Data Base.
  • The website is encountering problems.
  • There might be a typing error in the address. 

 
Things to check to correct: 

  • Check the SEPM's network connection.
  • Try visiting another website to make sure network connectivity is correct.  
  • Retype the address.  
  • Go back to the previous page. 

 
     More information

This problem can be caused by a variety of issues, including:

Network connectivity has been lost.

  • The website is temporarily unavailable.
  • The Domain Name Server (DNS) is not reachable.
  • The Domain Name Server (DNS) does not have a listing for the website's domain.

 


Environment



Windows 7

Symantec Endpoint Protection Manager (SEPM) 11.x or 12.1


Cause



Localhost is not added to trusted sites in Internet Explorer


Solution



1. Open Internet Explorer

2. Go to Tools -> Internet Options

3. Click on the Security Tab

4. Click on Trusted Sites -> Sites

5. Write "localhost" to "Add this website to the zone", deselect "Require server verification (https:) for all sites in this zone" and click "Add"

6. Click Close, Click Ok

7. Close and open SEPM




Article URL http://www.symantec.com/docs/TECH172264


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