Error 5 during final part of OS script installation

Article:TECH172283  |  Created: 2011-10-20  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH172283
Article Type
Technical Solution


Environment

Issue



Maybe that is not a general issue but take place from time to time with different machine types or even different OS script installations. If the OS script would be started a second time it works.
At the end of the script if Aclient has been installed and wand to verify data with the DS the whole task fails with the error:


Error



Error 5 during script creation: p:\Altiris\Express\Deployment Server\Temp\5000001.bat

Environment



Deployment Solution 6.9 SP5
Windows XP
Aclient


Solution



1.     Check if an Anti-Virus application could cause a delay on the DS Server or the client. Check the log of this Anti-Virus application if communication has been blocked or questioned. 
     Exclude the communication channel the Aclient is using for the Anti-Virus application.

2.     Check the same for any involved Firewall (Client or Server)

Further details about port usage could be found here:
HOWTO3401: Summary of Ports Used by Altiris Solutions




Article URL http://www.symantec.com/docs/TECH172283


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