Exporting query results throws exception "Unable to open the record-set from result-set database."

Article:TECH172415  |  Created: 2011-10-21  |  Updated: 2012-05-09  |  Article URL http://www.symantec.com/docs/TECH172415
Article Type
Technical Solution



Crystal report is upgraded to version 2008 and needs ADODB.dll to be installed on RMS machines.


Unable to open the record-set from result-set database


  1. Download ADODB.dll (you can download whole package from the below link, and you need to extract ADODB.dll from the package by double clicking it).
  2. Copy the ADODB.dll on to you RMS Console machine and you can put it anywhere you want.
  3. Register Adodb.dll in the GAC:
    1. Locate the gacutil.exe file (usually found in C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705 or C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322 )
    2. Click Start and then click Run.
    3. In the Run dialog box, type the following command, <folder_path_to_utility>gacutil /i <folder_path>\adodb.dll

*Note: Please refer to http://support.microsoft.com/kb/328912 for more information on how to download adodb.dll 

*Note 2: If you cannot find gacutil.exe in both folders mentioned  in step 3.a, you need to download and install .net Framework SDK from http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=19988

Article URL http://www.symantec.com/docs/TECH172415

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