Backup Exec Remote agent service may crash on Backup Exec server if more than 20 AVVI GRT backups are running concurrently

Article:TECH172429  |  Created: 2011-10-21  |  Updated: 2012-02-19  |  Article URL
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Article Type
Technical Solution


Backup Exec Remote agent service may crash on Backup Exec server if more than 20 Agent for VMware Virtual Infrastructure (AVVI) Granular Recovery Technology (GRT) based backups are running concurrently


Error in backup job log:

0xe000ff18 - A communications failure has occurred with a Virtual Machine resource

Error in the Event Viewer-Application log:

Log Name:      Application
Source:        Application Error
Date:          10/5/2011 5:29:45 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Backup Exec Server Name
Faulting application beremote.exe, version 13.0.5204.109, time stamp 0x4e18e5d6, faulting module unknown, version, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0000000000000000, process id 0x1280, application start time 0x01cc8291f6b1aa8f.


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Supplemental Materials


Backup Exec Remote agent crashes when more than 20 AVVI Jobs are run at the same time

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