Backup of a Virtual machine fails with error "e0009757 - A Backup Exec media server cannot back itself up when it is installed on a virtual machine."

Article:TECH172522  |  Created: 2011-10-24  |  Updated: 2012-09-20  |  Article URL http://www.symantec.com/docs/TECH172522
Article Type
Technical Solution


Issue



Backup of a Virtual machine fails with error "e0009757 - A Backup Exec media server cannot back itself up when it is installed on a virtual machine."


Error



Final error: 0xe0009757 - A Backup Exec media server cannot back itself up when it is installed on a virtual machine.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38743
 


Cause



If a Non-Windows Virtual machine was backed using VMware Virtual Infrastructure Agent with Application Granular Recovery Technoloogy ( GRT ).


Solution



If a backup job includes Non-Windows Virtual machines ( Linux, Unix Macintosh) and Windows Virtual machines in the same selection list or same backup job with Application Granular Recovery Technology, Backup fails with the above mentioned error.

1. Configure the Non-Windows Virtual machines with Disabled Application GRT in a separate job 

2. And Configure the Windows Virtual machines with Application GRT in a separate job.

3. Retry the 2 different backup jobs.

 


Supplemental Materials

ValueV-79-57344-38743
Description

 A Backup Exec media server cannot back itself up when it is installed on a virtual machine.
 


SourceError Code
Valuee0009757
Description

 A Backup Exec media server cannot back itself up when it is installed on a virtual machine.
 




Article URL http://www.symantec.com/docs/TECH172522


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