Unable to create Deduplication Storage folder on a specific drive, gives error "V-287-40960-39685 - Unable to create a deduplication store".

Article:TECH172537  |  Created: 2011-10-24  |  Updated: 2013-08-29  |  Article URL http://www.symantec.com/docs/TECH172537
Article Type
Technical Solution


Subject

Issue



Unable to create Deduplication Storage folder on a specific drive, gives error "V-287-40960-39685 - Unable to create a deduplication store".


Error



Job log : V-287-40960-39685 - Unable to create a deduplication store

Pdde-config log from <Dedup storage>/log shows :

An error occured while creating Deduplication storage folder.
From pdde-config log, ERR: "D:\BackupExec\databases\pddb\data"\pg_hba.conf does not exist.  PostgreSQL may not have been initialized properly.
An error has occured while attempting to configure.  Aborting...
 


Cause



This error occurs only on a specific drive while creating Deduplication storage folder.


Solution



1. Make sure the drive has complete permissions to create the Deduplication storage on the selected volume.

2. If it is Windows server 2008, make sure User Access Control (UAC) is disabled.

For instructions on how to disable UAC, please check the following article :

http://technet.microsoft.com/en-us/library/cc709691(v=ws.10).aspx

3. Try to create the Deduplication Storage folder on a different drive. If it is successful, it could be a problem with the drive.

4. Format the drive which has issues and try to recreate which will be successful.

 


Supplemental Materials

SourceUMI
ValueV-287-40960-39685
Description

Unable to create a deduplication store

 

Subodh K - This would apply to BE 2012. Added article http://technet.microsoft.com/en-us/library/cc709691(v=ws.10).aspx for UAC



Article URL http://www.symantec.com/docs/TECH172537


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