Auto upgrade does not work when migrating from SEP 11.x to 12.1

Article:TECH172779  |  Created: 2011-10-25  |  Updated: 2012-08-26  |  Article URL http://www.symantec.com/docs/TECH172779
Article Type
Technical Solution


Issue



 Auto upgrade does not work when migrating from SEP 11.x to 12.1


Error



- Policy bad configured:

Checking client package: <Client Package-Checksum: 195d95c5852f5ddcc4bb92e932f11716, DownloadStartTime: 0:0, DurationMin: 1439, RandomizeTime: 21600>

10/25 10:11:06 [200] <DownloadNow:>Not the time for download. Download start time:23:14:28 11/01/11
 
 
-DNS error:
 
10/25 10:21:38 [1992] <GetIndexFileRequest:>Send Request failed.. Error Code = 12007
10/25 10:21:38 [1992] <ParseErrorCode:>12007=>The Server name could not be resolved.
10/25 10:21:38 [1992] <GetIndexFileRequest:>Send Request failed.. Error Code = 12007
10/25 10:21:38 [1992] <ParseErrorCode:>12007=>The Server name could not be resolved.

Cause



 - Upgrade schedule bad configured;

- DNS issues.


Solution



 - Access the install packages tab and remove the upgrade packages that has been added;

- Add the packages again;

- Set new period of time time for SEPM to provide the upgrade packages to the clients.

 

If the DNS error is shown in SylinkMonitor, try to add the SEPM's IP address and name into hosts file as workaround but also verify if the DNS server registries are correctly configured.




Article URL http://www.symantec.com/docs/TECH172779


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