Symantec Scan Engine 5.2.x install fails, reporting the Java Runtime Environment could not be found

Article:TECH172808  |  Created: 2011-10-25  |  Updated: 2013-04-25  |  Article URL http://www.symantec.com/docs/TECH172808
Article Type
Technical Solution


Environment

Issue



When attempting to install Symantec Scan Engine 5.2.x on a 64-bit Operating System, the following install error is reported, "The Java Runtime Environment could not be found.  Please install the java runtime, 1.5 family, preferably build 13 or higher".


Error



"The Java Runtime Environment could not be found.  Please install the java runtime, 1.5 family, preferably build 13 or higher".


Environment



Symantec Scan Engine 5.2.x
64-bit Operating System


Cause



In this situation, when installing Symantec Scan Engine 5.2 on a 64-bit Operating System, Scan Engine is expecting a 32-bit version of the Java Runtime Environment.  Typically on a 64-bit OS just the 64-bit version of the Java JRE is installed.


Solution



Please install the 32-bit version of Java 1.5 or Java 6.  Then attempt to re-install Symantec Scan Engine 5.2.  Please note that Scan Engine ships with a 32-bit version of Java 6 and 1.5 in the Tools folder.




Article URL http://www.symantec.com/docs/TECH172808


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