No USB support in pre-boot with Dell E6220 and GuardianEdge Hard Disk Encryption (GEHD) 9.5.3

Article:TECH172814  |  Created: 2011-10-25  |  Updated: 2011-10-25  |  Article URL http://www.symantec.com/docs/TECH172814
Article Type
Technical Solution

Environment

Issue



USB keyboards and mice do not respond in pre-boot with Dell E6220 and GuardianEdge Hard Disk Encryption (GEHD) 9.5.3


Solution



This issue is fixed in Symantec Endpoint Encryption (SEE) version 8.2 MP1 HF1. Please contact Support for this upgrade.




Article URL http://www.symantec.com/docs/TECH172814


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