GRT Restore from differential backup of a VMware Virtual Machine fails with "Failed to mount one or more virtual disk images" error

Article:TECH172844  |  Created: 2011-10-25  |  Updated: 2014-03-19  |  Article URL http://www.symantec.com/docs/TECH172844
Article Type
Technical Solution


Issue



Granular Recovery Technology (GRT) based Restore from Agent for VMware Virtual Infrastructure (AVVI) differential backup of a Virtual Machine fails with error “Final error: 0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.”


Error



0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set


Solution



This issue is resolved in the latest service packs available for Backup Exec 2012 and Backup Exec 2010.   See Related Articles Section below for more information.

Workaround:

For existing backup sets, run a redirected restore of entire virtual machine selecting the Full and Differential backup set. Copy the data needed from the restored virtual machine.

For future backup sets:

  • Run full backups.
  • Run RAWS-based full and differential backups

Note : Same issue has been found in 2010 R3 during the restore of an incremental backup .


Supplemental Materials

SourceETrack
Value2509214
Description

AVVI: Restore from Diff backup of a VM fails with error “Final error: 0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.”


SourceError Code
Value0xe0009741
Description

Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.





Article URL http://www.symantec.com/docs/TECH172844


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