Areas to check

• DAOS:
  • If IBM's Domino Attachment and Object Service (DAOS) is used: please refer to technote TECH95989.
     
• MIME to CD conversion:
  • Please refer to technote TECH93649.
     
• Premuim AntiSpam (PAS) high CPU: 
  • Please refer to technote TECH155148.
     
• Temporary space:
  • Please refer to technote TECH96140.
     
• Upgrade from version prior to 8.0.7:
  • If SMSDOM was upgraded from versions prior to 8.0.7, ensure that the excluded processes and databases are refreshed (SMSDOM Settings > Configuration > Auto_Protect > Ignore the following server processes: click "Reset to defaults").
    
    Example:
     
     
• SMSDOM databases (NSF) wrong version:
  • If the SMSDOM databases are not showing the correct version in their title (e.g. SMSDOM was upgraded to version 8.x but the databases show "5.0" in the title), please refer to technote TECH172764.
  • Repeat the same steps for all other SMSDOM databases.

Note: all technote articles referenced above are also listed in the Related Articles section (below).

Performance monitoring and data collecting

Download the PerfMon templates and follow the steps below to collect performance data for analysis.

AIX 5.x/6.x

• Ensure NMON is installed on the server
• Start a NMON collection with the following command:

• The collection will end after 3 days, the output NMON file can be provided to Symantec Technical  Support for additional analysis

Windows 2003

1. Download the Windows 2003 PerfMon template from the Attachments section below
2. Open Computer Management on the desired server
3. Browse to "System Tools" > "Performance Logs and Alerts" 
4. Right click on "Counter Logs" and select "New Log Settings From..."
5. Select the template file downloaded at step 1, then click "Open"
6. Click "OK" and "OK" again to add the counter
7. Click to select the SMSDOM counter on the right pane
8. Click the "Start" icon at the top or select menu "Action" then "Start"
9. Ensure the collector runs for at least 3 days, then stop it
10. The output CSV file can be provided to Symantec Support for additional analysis

Windows 2008

1. Download the Windows 2008 PerfMon template from the Attachments section below
2. Open Server Manager on the desired server
3. Browse to "Diagnostics" > "Performance"  > "Data Collector Sets" > "User Defined"
4. Right click on "User Defined" then click "New" and "Data Collector Set" 
5. Enter a name for the collector such as "SMSDOM Collector"
6. Ensure "Create from a template (Recommended)" is selected, then click "Next"
7. Click "Browse" then select the template file downloaded at step 1, then click "Open" and "Finish"
8. Click to select the data collector on the right pane, then click the "Start" icon or menu "Action" > "Start"
9. Ensure the collector runs for at least 3 days, then stop it
10. The output CSV file can be provided to Symantec Support for additional analysis

What to provide to Symantec Tecnhical Support

In addition to the performance-related stats above, please also provide the following to Symantec Technical Support for a better analysis.

• NMON files generated with the above procedures
• Domino statistics collected following the instructions in article TECH194308 
• SMSDOM log and settings files: "savlog.nsf" and "sav.nsf"