eSATA disk-drive is not recognized by SEE when it's attached after the Windows boot.

Article:TECH173024  |  Created: 2011-10-27  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH173024
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Article Type
Technical Solution


Issue



A SEE encrypted disk with eSATA connector is not recognized by Symantec Endpoint encryption when the Windows OS was already booted. Basically all states past the BIOS POST apply here.


Environment



Applies to all pre-8.2.x SEE-versions.


Cause



eSATA drives are first officially supported with SEE 8.2.0 and higher.

Excerpt from the release notes:

What’s New
....
eSATA Controls
New policy options allow administrators to control devices connected to eSATA ports built into the
computer.

....


Solution



Update to SEE version 8.2.0 or higher.




Article URL http://www.symantec.com/docs/TECH173024


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