PcAnywhere Black Screen after connecting to Windows Vista or Windows 7.

Article:TECH173037  |  Created: 2011-10-27  |  Updated: 2012-05-16  |  Article URL http://www.symantec.com/docs/TECH173037
Article Type
Technical Solution


Issue



Intermittent black screen is displayed when connecting to a PcAnywhere host running on Windows Vista, 7 or 7 SP1.


Error



Connection appears to complete but display window remains black.


Cause



This issue can occur when the security option “Secure Workstation after connection – Lock Computer” is selected in the Host configuration settings This option causes the PcAnywhere Host software to issue a command to Windows to lock the Desktop when a Remote connection is made. 

A timing issue has been found to occur on occasion when this option is used resulting in a black screen.
 


Solution



This issue has been resolved. Please contact Symantec Technical Support to obtain the hotfix.




Article URL http://www.symantec.com/docs/TECH173037


Terms of use for this information are found in Legal Notices