PcAnywhere Black Screen after connecting to Windows Vista or Windows 7.
|Article:TECH173037|||||Created: 2011-10-27|||||Updated: 2012-05-16|||||Article URL http://www.symantec.com/docs/TECH173037|
Intermittent black screen is displayed when connecting to a PcAnywhere host running on Windows Vista, 7 or 7 SP1.
Connection appears to complete but display window remains black.
This issue can occur when the security option “Secure Workstation after connection – Lock Computer” is selected in the Host configuration settings This option causes the PcAnywhere Host software to issue a command to Windows to lock the Desktop when a Remote connection is made.
A timing issue has been found to occur on occasion when this option is used resulting in a black screen.
This issue has been resolved. Please contact Symantec Technical Support to obtain the hotfix.
Article URL http://www.symantec.com/docs/TECH173037