Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource. V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled. When Backing up Virtual Machines with an asterisk in the name in vCenter.

Article:TECH173144  |  Created: 2011-10-28  |  Updated: 2013-02-12  |  Article URL http://www.symantec.com/docs/TECH173144
Article Type
Technical Solution


Issue



Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource. V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled. When Backing up Virtual Machines with an asterisk in the guest name in vCenter.  This wil also crash the beremote.exe process on the media server. 


Error



0xe0009581 - Cannot get the virtual machine XML information.
Final error category: Resource Errors

or

Error in Beremote Debug log from the Media Server:
[3192] 10/27/11 16:24:33 [ndmp\loops]         - LP_ENV::createVMWareSnapshot(): Failed to get config info for the VM '(DC)vCenter(DC)\vm\FolderName\FolderName\FolderName\FolderName\Server*Name*'
[3192] 10/27/11 16:24:33 [fsys\shared]        - SymVmTools: httpsget: SYM_VMC_ERROR:  FAILED_TO_OPEN_FILE
 


Solution



Please remove the asterisk from the Guest Virtual Machine name is vCenter.  This issue occurs because Windows does not support asterisk in a file name.  This issue would also be seen with other Special Characters such as the "less than" or "greater than" symbols. 


Supplemental Materials

ValueV-79-57344-65304
Description

The Virtual Machine resource is not responding. Backup set canceled.


SourceETrack
Value2597832
Description

AVVI: Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource. V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled. When Backing up Virtual Machines with a * in the name in vCenter.


SourceError Code
Value0xe000ff18
Description

A communications failure has occurred


SourceError Code
Value0xe0009581
Description

Cannot get the virtual machine XML information



Article URL http://www.symantec.com/docs/TECH173144


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