Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource. V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled. When Backing up Virtual Machines with an asterisk in the name in vCenter.
| Article:TECH173144 | | | Created: 2011-10-28 | | | Updated: 2013-02-12 | | | Article URL http://www.symantec.com/docs/TECH173144 |
Problem
Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource. V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled. When Backing up Virtual Machines with an asterisk in the guest name in vCenter. This wil also crash the beremote.exe process on the media server.
Error
0xe0009581 - Cannot get the virtual machine XML information.
Final error category: Resource Errors
or
Error in Beremote Debug log from the Media Server:
[3192] 10/27/11 16:24:33 [ndmp\loops] - LP_ENV::createVMWareSnapshot(): Failed to get config info for the VM '(DC)vCenter(DC)\vm\FolderName\FolderName\FolderName\FolderName\Server*Name*'
[3192] 10/27/11 16:24:33 [fsys\shared] - SymVmTools: httpsget: SYM_VMC_ERROR: FAILED_TO_OPEN_FILE
Solution
Please remove the asterisk from the Guest Virtual Machine name is vCenter. This issue occurs because Windows does not support asterisk in a file name. This issue would also be seen with other Special Characters such as the "less than" or "greater than" symbols.
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| Value | V-79-57344-65304 |
| Description | The Virtual Machine resource is not responding. Backup set canceled. |
| Source | ETrack |
| Value | 2597832 |
| Description | AVVI: Final error: 0xe000ff18 - A communications failure has occurred with a Virtual Machine resource. V-79-57344-65304 - The Virtual Machine resource is not responding. Backup set canceled. When Backing up Virtual Machines with a * in the name in vCenter. |
| Source | Error Code |
| Value | 0xe000ff18 |
| Description | A communications failure has occurred |
| Source | Error Code |
| Value | 0xe0009581 |
| Description | Cannot get the virtual machine XML information |
Article URL http://www.symantec.com/docs/TECH173144
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