Hotfix for Symantec Enterprise Vault (EV) 9.0, Build 1193, Cumulative Hotfix for the StorageFileWatch process

Article:TECH173336  |  Created: 2011-11-01  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH173336
Article Type
Technical Solution


Issue



Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:

Enterprise Vault 9.0.0 (Base Install), Build 1193 


Solution



What issue(s) does this hotfix resolve?
The hotfix is a cumulative one and addresses the following issues:
- Etrack 2055708: Storage File Watch can take a long time to check if savesets have been secured on devices which are slow to respond
- Etrack 2080967: Storage File Watch scans do not always run periodically
- Etrack 2322151: Storage File Watch backlogs and performance issues
- Etrack 2575849: Storage File Watch is not post processing items as it is looking for a Fingerprint database

 


Which files does this hotfix replace? 

File Name File Version
StorageFileWatch.exe 9.0.0.1249
VaultMessages.dll 9.0.0.1249
Cumulative_SFW_2575849.sql N/A

 


How to Install this hotfix:
Before installing this hotfix, check the current version of 'StorageFileWatch.exe', located in the Enterprise Vault installation folder, which by default is "C:\Program Files\Enterprise Vault", or "C:\Program Files (x86)\Enterprise Vault" on a 64-bit machine.

If the 'StorageFileWatch.exe' file is version '9.0.0.1193' or '9.0.0.1215', the following steps should be performed:

1. Stop all Enterprise Vault services.
2. Once all services have stopped, take a backup of each Vault Store database and keep them in a safe location.
3. Using an account with DB Owner credentials, run the SQL script 'Cumulative_SFW_2575849.sql', packaged in this hotfix, against every Vault Store database.
4. Take a backup copy of 'StorageFileWatch.exe' and 'VaultMessages.dll', located in the Enterprise Vault installation folder.
5. Copy the updated 'StorageFileWatch.exe' and 'VaultMessages.dll', packaged in this hotfix, into the Enterprise Vault installation folder, replacing the originals.
6. Start all Enterprise Vault services.

 

If the 'StorageFileWatch.exe' file is version '9.0.0.1249', the following steps should be performed:

1. Stop all Enterprise Vault services.
2. Once all services have stopped, take a backup of each Vault Store database and keep them in a safe location.
3. Using an account with DB Owner credentials, run the SQL script 'Cumulative_SFW_2575849.sql', packaged in this hotfix, against every Vault Store database.
4. Start all Enterprise Vault services. 

Every time a new Vault Store is created, the SQL script 'Cumulative_SFW_2575849.sql' must be run against the new Vault Store database.


Note on performance:
The execution of the SQL script against a large Vault Store database may take a long time to complete, depending on the size of the database and the available resources. The Vault Store database transaction log will also grow during the execution, as it records the changes.
 


How to Uninstall this hotfix:

Warning:
Uninstalling the hotfix involves restoring the Vault Store Database(s).
If a restore is perform after archiving has occurred:
- The records for items that were archived after the hotfix installation will be lost.
- Both the EnterpriseVaultDirectory and all associated Vault Store databases should be restored to the same point in time to ensure that all the Databases are in sync.

1. Stop all EnterpriseVault Services
2. Ensure that there is a current backup of all the Enterprise Vault databases
3. Restore the Enterprise Vault Database(s) backup performed before the hotfix installation
4. Replace the 'StorageFileWatch.exe' and 'vaultMessages.dll' files with the backup version
5. Start all the EnterpriseVault  Services

 
 

 


Attachments

Attachment Filename: EV_9.0_Cumulative_StorageFileWatch_Hotfix
EV_9.0_Cumulative_StorageFileWatch_Hotfix.zip (755 kBytes)

Supplemental Materials

SourceETrack
Value2575849
Description

Storage File Watch is not post processing items as it is looking for a Fingerprint database




Article URL http://www.symantec.com/docs/TECH173336


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