CPU Usage Remains at 100% When Saving an Attachment in Outlook

Article:TECH173460  |  Created: 2011-11-02  |  Updated: 2012-06-15  |  Article URL http://www.symantec.com/docs/TECH173460
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Article Type
Technical Solution


Subject

Issue



When saving an Outlook attachment to a shared Windows folder, CPU usage reaches 100% and does not decrease.


Error



CPU usage at 100% - No error messages


Environment



Windows 7 64-bit

PGP Desktop 10.1.2

Outlook 2010

Windows shared folder


Cause



This can be caused by a conflict with the PGP NetShare component.


Solution



This issue can be resolved by disabling the PGP NetShare component.

1. Open the Windows Registry Editor.

2. Browse to HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > PGP Corporation > PGP > set PGP_INSTALL_NETSHARE to 0

3. Unregister the PGP NetShare dll by using the following commands:

  Regsvr32 /u c:\windows\system32\PGPfsshl.dll

  Regsvr32 /u c:\windows\syswow64\PGPfsshl.dll

 

 




Article URL http://www.symantec.com/docs/TECH173460


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