CPU Usage Remains at 100% When Saving an Attachment in Outlook
|Article:TECH173460|||||Created: 2011-11-02|||||Updated: 2012-06-15|||||Article URL http://www.symantec.com/docs/TECH173460|
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When saving an Outlook attachment to a shared Windows folder, CPU usage reaches 100% and does not decrease.
CPU usage at 100% - No error messages
Windows 7 64-bit
PGP Desktop 10.1.2
Windows shared folder
This can be caused by a conflict with the PGP NetShare component.
This issue can be resolved by disabling the PGP NetShare component.
1. Open the Windows Registry Editor.
2. Browse to HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > PGP Corporation > PGP > set PGP_INSTALL_NETSHARE to 0
3. Unregister the PGP NetShare dll by using the following commands:
Regsvr32 /u c:\windows\system32\PGPfsshl.dll
Regsvr32 /u c:\windows\syswow64\PGPfsshl.dll
Article URL http://www.symantec.com/docs/TECH173460