Cannot display Mail Policy Chain Rules in PGP Universal Server

Article:TECH173483  |  Created: 2011-11-02  |  Updated: 2011-12-08  |  Article URL http://www.symantec.com/docs/TECH173483
Article Type
Technical Solution


Subject

Issue



When you open a Rule on Mail > Policy Chains tab and attempt to view its settings, the rule settings are not be displayed. When selecting the Conditions, Actions, or Key Search tabs do not display the currently configured settings for the Rule and instead show drop-downs with a single truncated option.


Cause



 This can occur when you have an apostrophe in the name of one or more of your Consumer Policies.


Solution



 To correct this, you must rename your Consumer Policy.

  1. Click Consumers > Consumer Policy.
  2. Find the Consumer Policy with an apostrophe in its name and click on it to open it.
  3. Click Edit Policy Name at the bottom left.
  4. Remove the apostrophe from the name and click Save.



Article URL http://www.symantec.com/docs/TECH173483


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