Left navigation menu disappeared from SRAS portal

Article:TECH173576  |  Created: 2011-11-03  |  Updated: 2012-01-10  |  Article URL http://www.symantec.com/docs/TECH173576
Article Type
Technical Solution


Environment

Issue



Left navigation menu disappeared from SRAS portal


Error



In the Windows Event Logs:

ASP.NET unhandled exception error in \inetpub\SecureFusion\WebServices\bin\RASLicense.dll

ASP.NET  error in \inetpub\SecureFusion\SecureFusion\bin\RASLicense.dll not present
 


Cause



RASLicense.dll is corrupted in one folder and is missing from the other folder folders it's required to be in.


Solution



Verify in the error message which folder is listed as having the issue with the file.

Replace RASLicense.dll in either or both "\inetpub\SecureFusion\WebServices\bin\" and "\inetpub\SecureFusion\SecureFusion\bin\" with a new version of the file.

Add read & execute and read permissions for IUSR, local user, and domain IIS_WPG accounts to the RASLicense.dll file

Restart IIS

 

*THE NEW 




Article URL http://www.symantec.com/docs/TECH173576


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