Unable to Backup Hard Drive After Upgrading to PGP Desktop 10.2

Article:TECH173587  |  Created: 2011-11-03  |  Updated: 2012-08-30  |  Article URL http://www.symantec.com/docs/TECH173587
Article Type
Technical Solution


Environment

Issue



Recently, new permission changes have been made to PGP required files located on the root of the disk named PGPWDE00, PGPWDE01, PGPWDE02.  These files are very necessary to the PGP BootGuard and should never be moved, or modified unless told to do so by Symantec Technical Support.  However, some of these changes have caused issues when backing up a hard drive since the files are now "off limits" to most programs.


Error



 

The errors below were pulled from logs obtained from the Iron Mountain Backup Solution. 

10/17/11 4:13 PM Failure in CSecurityDescriptorRelative::OpenFileForSDRead  ::CreateFileW failed with error: (5) Access is denied.  Cannot read access control settings for the file: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\PGPWDE02<file:///\\%3f\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\PGPWDE02>
10/17/11 4:13 PM ReadNonDriveFileDiskInfo failure for file: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\PGPWDE02<file:///\\%3f\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\PGPWDE02> with error: Access is denied.

10/17/11 4:13 PM Failure in CSecurityDescriptorRelative::OpenFileForSDRead  ::CreateFileW failed with error: (5) Access is denied.  Cannot read access control settings for the file: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\PGPWDE01<file:///\\%3f\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\PGPWDE01>
10/17/11 4:13 PM ReadNonDriveFileDiskInfo failure for file: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\PGPWDE01<file:///\\%3f\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\PGPWDE01> with error: Access is denied.

 


Solution



If you should see this type of error while trying to perform a backup, you will need to contact the software vendor for instructions on how to "Blacklist" these files so that the backup can continue.

 




Article URL http://www.symantec.com/docs/TECH173587


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