Storage Expiry may not expire eligible items if millions of items are on Legal Hold

Article:TECH173658  |  Created: 2011-11-04  |  Updated: 2013-06-11  |  Article URL http://www.symantec.com/docs/TECH173658
Article Type
Technical Solution


Issue



Under certain circumstances Storage Expiry may not expire eligible items.  If millions of items are on Legal Hold, the expiry process includes those items while checking for eligible items.  This can take many hours depending on the amount of items on Legal Hold.  As a result, items that are not on Legal Hold and are eligible for expiry may not be processed.


Environment



9.0.1
9.0.2
9.0.3


Solution



This issue has been addressed as part of the following release:


Hotfix for Symantec Enterprise Vault (EV) For Microsoft Exchange 9.x - When Storage Expiry determines which items are eligible for expiry, it fails to exclude items on Legal Hold.
http://www.symantec.com/docs/TECH177042

Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Supplemental Materials

SourceETrack
Value2568193
Description

Storage Expiry fails to process items due to the amount of items On Hold




Article URL http://www.symantec.com/docs/TECH173658


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