Is there a hard disk size limitation with either Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR)
|Article:TECH173758|||||Created: 2011-11-07|||||Updated: 2013-11-24|||||Article URL http://www.symantec.com/docs/TECH173758|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
Attempting to create a backup through an installed instance of Backup Exec System Recovery (BESR) / Symantec System Recovery (SSR) or, depending upon the product version, through the System Recovery Disk (SRD) will fail on either enumerating the client's drives or at 1% during a backup attempt by hanging if one or more of the drives are greater than sixteen terabytes (i.e. 16TB) in capacity. Sub-dividing the drive capacity into partitions less than 16 TB prior to imaging does not resolve this issue. Removing the greater than 16 TB drive(s) allows any remaining drives less than 16 TB to enumerate and backup successfully. Upgrading/downgrading between the versions listed to the right does not resolve this issue.
Windows based BESR & SSR clients.
Currently BESR 8.0x through SSR 2013 does not support drives larger than 16 TB in size.
At this time there is no solution or workaround.
Article URL http://www.symantec.com/docs/TECH173758