Backup Exec 2010 R3 revision 5204 Hotfix 173790, Device Driver Installer DDI20111215 (December 15th, 2011)

Article:TECH173790

Created: 2011-11-07

Updated: 2013-02-06

Article URL http://www.symantec.com/docs/TECH173790

Article Type
Technical Solution

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Problem

Backup Exec 2010 R3 revision 5204 Hotfix 173790, Device Driver Installer DDI20111215 (December 15th, 2011)

Solution

To download the hotfix, please scroll down towards Attachments section at the end of the article.

Affected versions

Backup Exec 2010 revision 5204 32bit Media Servers
Backup Exec 2010 revision 5204 x64bit Media Servers
Backup Exec 2010 revision 5204 32bit Agent for Windows Servers
Backup Exec 2010 revision 5204 x64bit Agent for Windows Servers
Backup Exec 2010 revision 5204 Remote Media Agent for Linux Servers (32bit Linux Platforms) - BERMALS
Backup Exec 2010 revision 5204 Remote Media Agent for Linux Servers (64bit Linux Platforms) - BERMALS

Running Backup Exec 2010 R1 revision 2896? See here for the most recent Device Driver Installer: http://www.symantec.com/docs/TECH128322

Running Backup Exec 2010 R2 revision 4164? See here for the most recent Device Driver Installer: http://www.symantec.com/docs/TECH153090

Prerequisites

- Backup Exec 2010 R3 revision 5204 Service Pack 1 (TECH168343) is required before installing this update.
- Administrative privileges are required to install this hotfix.

Post requisites

- A full backup is recommended after installing this hotfix.
- The IDR recovery media (the ISO created through the IDR Wizard) needs to be recreated after installing this hotfix.
- Remote Agent for Windows Servers will need to be updated after installing this hotfix.
- Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS) will need to be updated after installing this hotfix

Issue(s) resolved

-In some cases, Direct Copy only does not work when the original backup job includes NetApp data.
-Generic NDMP (ISILON): Support for 128k block size has been added for system version OneFS 5.5.6 and greater.
-NEW Device Support: Backup Exec will now recognize the IBM HH LTO Gen 5 inquiry string.
-OST: Improved logging and a fix for handling bad backup images (end of media and large capacity issues).
-Backup Exec Job Engine service crashes intermittently in libstspipd.dll while backing up to Deduplication Storage Folder.
-Backup job targeted to Deduplication Folder completes successfully however Duplicate or Verify jobs fail intermittently with 0xe000810b - Physical Volume Library Drive not found" OR "The requested media was mounted, but it has been erased "
-Unable to install Backup Exec Options after hotfix 167567 is installed. Error 1328.Error applying patch to file C:\Config.Msi\PTE912.tmp
- Cache hits are reported 0 for a Backup Job doing Client Side Deduplication of a 32 Bit Windows Server

Installation Guide

This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including CPS, Remote Agents for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents. www.symantec.com/docs/TECH58186

Uninstalling this hotfix

This hotfix can be uninstalled. For steps on how to uninstall a Backup Exec hotfix, refer to this technote: www.symantec.com/docs/TECH58187

File Information

The date and times listed below are in Coordinated Universal Time (UTC). When viewing the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Backup Exec x64bit Media Servers and Remote Administrator consoles
Under "C:\Program Files\Symantec\Backup Exec\" (By default)

File Name	File Version	File Size	File Date	File Time
\idr\disk4\AMD64\deviceio.dl_	0.0.5248.121	608,091	11/28/2011	16:09:04
\idr\disk4\I386\deviceio.dl_	0.0.5248.121	506,922	11/28/2011	16:04:18
\idr\disk4\AMD64\devtypes.dl_	13.0.5204.121	33,513	11/28/2011	22:28:24
\idr\disk4\I386\devtypes.dl_	13.0.5204.121	34,028	11/28/2011	22:35:14
\BeCatSrv.dll	13.0.5204.114	1,533,296	9/9/2011	20:33:44
\beimage.dll	13.0.5204.114	1,452,400	9/9/2011	20:33:56
\bengine.exe	13.0.5204.121	11,075,440	11/28/2011	22:33:02
\beremote.exe	13.0.5204.114	1,846,640	9/9/2011	20:31:28
\contentrouter.cfg		42,127	7/14/2011	21:28:00
\crcollect.exe	6.603.211.1103	245,912	11/3/2011	20:16:38
\Crcontrol.exe	6.603.211.1103	42,136	11/3/2011	20:16:40
\Crfp.exe	6.603.211.1103	23,704	11/3/2011	20:16:44
\crstats.exe	6.603.211.1103	24,728	11/3/2011	20:16:58
\Dbutil.exe	6.603.211.1103	415,896	11/3/2011	20:17:18
\dcrA.dll	6.603.211.1103	572,056	11/3/2011	20:12:38
\Dcscan.exe	6.603.211.1103	1,404,056	11/3/2011	20:29:00
\delayscan.exe	6.603.211.1103	48,280	11/3/2011	20:17:24
\dsiddel.exe	6.603.211.1103	241,816	11/3/2011	20:17:36
\dcr.dll	6.603.211.1103	588,440	11/3/2011	20:12:02
\dct.dll	6.603.211.1103	500,376	11/3/2011	20:10:36
\dctA.dll	6.603.211.1103	500,376	11/3/2011	20:11:24
\deviceio.dll	0.0.5248.121	1,103,728	11/28/2011	16:09:04
\devtypes.dll	13.0.5204.121	84,336	11/28/2011	22:28:22
\espluginA.dll	6.603.211.1103	26,264	11/3/2011	20:11:26
\filedel.exe	6.603.211.1103	24,216	11/3/2011	20:17:40
\fileget.exe	6.603.211.1103	30,872	11/3/2011	20:17:44
\fileput.exe	6.603.211.1103	38,040	11/3/2011	20:17:52
\genpo.exe	6.603.211.1103	19,608	11/3/2011	20:17:54
\ImageBasedFHPlugin.dll	13.0.5204.114	324,464	9/9/2011	20:33:50
\libcatalog.dll	13.0.5204.114	376,688	9/9/2011	20:33:58
\NdmpConfigXML.dll	13.0.5204.114	32,624	9/9/2011	20:29:44
\pvlsvr.exe	13.0.5204.121	2,500,464	11/28/2011	22:28:22
\libstspipd.dll	6.603.211.1103	331,416	11/3/2011	20:14:00
\metab.dll	6.603.211.1103	175,768	11/3/2011	20:12:46
\metabA.dll	6.603.211.1103	173,208	11/3/2011	20:12:54
\nstpack.exe	6.603.211.1103	1,362,584	11/3/2011	20:31:24
\pd.dll	6.603.211.1103	244,376	11/3/2011	20:13:12
\pdA.dll	6.603.211.1103	217,240	11/3/2011	20:13:28
\pdcfg.exe	6.603.211.1103	42,136	11/3/2011	20:15:16
\pddeDR.exe	6.603.211.1103	17,560	11/3/2011	20:17:56
\pdregister.exe	6.603.211.1103	150,680	11/3/2011	20:15:46
\pdvfs.dll	6.603.211.1103	339,608	11/3/2011	20:13:42
\PDVFSControl.exe	6.603.211.1103	90,776	11/3/2011	20:10:44
\PDVFSProtocol.dll	6.603.211.1103	163,992	11/3/2011	20:13:56
\PDVFSService.exe	6.603.211.1103	295,576	11/3/2011	20:10:36
\puredisk.dll	6.603.211.1103	662,680	11/3/2011	20:15:12
\PDDE_initConfig.bat		40,702	6/29/2011	14:39:40
\PDDE_deleteConfig.bat		9,058	6/29/2011	14:39:40
\Rep.dll	6.603.211.1103	186,520	11/3/2011	20:13:54
\reroute.exe	6.603.211.1103	20,632	11/3/2011	20:19:54
\spad.exe	6.603.211.1103	793,240	11/3/2011	20:23:14
\spadb.exe	6.603.211.1103	293,528	11/3/2011	20:24:12
\spauser.exe	6.603.211.1103	325,784	11/3/2011	20:21:06
\spextract.exe	6.603.211.1103	1,355,928	11/3/2011	20:34:14
\Splogscan.exe	6.603.211.1103	312,984	11/3/2011	20:34:28
\spoold.exe	6.603.211.1103	1,332,376	11/3/2011	20:26:18
\tapesrvr.dll	0.0.5248.121	57,200	11/28/2011	16:09:08
\VmdkFilter.dll	6.603.211.1103	69,272	11/3/2011	20:10:24
\ReadMe_ch.html		130,979	12/2/2011	14:51:52
\ReadMe_de.html		155,647	12/2/2011	14:51:52
\ReadMe_en.html		140,200	12/2/2011	14:51:54
\ReadMe_es.html		158,972	12/2/2011	14:51:54
\ReadMe_fr.html		165,151	12/2/2011	14:51:56
\ReadMe_it.html		153,606	12/2/2011	14:51:58
\ReadMe_jp.html		271,929	12/2/2011	14:52:00
\ReadMe_ko.html		226,843	12/2/2011	14:52:00
\readme_pt.html		160,132	12/2/2011	14:52:02
\readme_ru.html		422,818	12/2/2011	14:52:04
\ReadMe_zh.html		195,254	12/2/2011	14:51:50
\Agents\RAWS32\Updates\RAWS325204RHF173790.msp		5,035,520	11/30/2011	17:11:48
\Agents\RAWSX64\Updates\RAWSx645204RHF173790.msp		6,768,128	11/30/2011	17:19:32
\Agents\SAP32\Updates\sapr3325204RHF173790.msp		1,660,416	11/30/2011	17:12:52
\Agents\SAPX64\Updates\sapr3x645204RHF173790.msp		1,947,136	11/30/2011	17:20:32
\Agents\ralus5204HF173790.tar.gz		3,146,012	11/29/2011	12:47:28

Backup Exec 32bit Media Servers and Remote Administrator consoles
Under "C:\Program Files\Symantec\Backup Exec\" (By default)

File Name	File Version	File Size	File Date	File Time
\idr\disk4\AMD64\deviceio.dl_	0.0.5248.121	608,091	11/28/2011	16:09:04
\idr\disk4\I386\deviceio.dl_	0.0.5248.121	506,922	11/28/2011	16:04:18
\idr\disk4\AMD64\devtypes.dl_	13.0.5204.121	33,513	11/28/2011	22:28:24
\idr\disk4\I386\devtypes.dl_	13.0.5204.121	34,028	11/28/2011	22:35:14
\BeCatSrv.dll	13.0.5204.114	1,155,440	9/9/2011	20:46:48
\beimage.dll	13.0.5204.114	989,040	9/9/2011	20:47:00
\bengine.exe	13.0.5204.121	6,713,712	11/28/2011	22:39:30
\beremote.exe	13.0.5204.114	1,270,128	9/9/2011	20:44:46
\dcr.dll	6.603.211.1103	476,824	11/3/2011	20:11:10
\dct.dll	6.603.211.1103	403,096	11/3/2011	20:07:08
\dctA.dll	6.603.211.1103	403,096	11/3/2011	20:09:06
\deviceio.dll	0.0.5248.121	849,264	11/28/2011	16:04:18
\devtypes.dll	13.0.5204.121	72,560	11/28/2011	22:35:14
\ImageBasedFHPlugin.dll	13.0.5204.114	214,896	9/9/2011	20:46:56
\libcatalog.dll	13.0.5204.114	173,936	9/9/2011	20:47:02
\NdmpConfigXML.dll	13.0.5204.114	32,112	9/9/2011	20:43:14
\pvlsvr.exe	13.0.5204.121	1,847,664	11/28/2011	22:35:18
\libstspipd.dll	6.603.211.1103	300,696	11/3/2011	20:16:22
\metab.dll	6.603.211.1103	153,240	11/3/2011	20:13:12
\pd.dll	6.603.211.1103	222,872	11/3/2011	20:14:38
\pdregister.exe	6.603.211.1103	120,472	11/3/2011	20:21:52
\pdvfs.dll	6.603.211.1103	308,888	11/3/2011	20:15:36
\PDVFSControl.exe	6.603.211.1103	79,512	11/3/2011	20:05:52
\PDVFSProtocol.dll	6.603.211.1103	132,760	11/3/2011	20:15:48
\PDVFSService.exe	6.603.211.1103	198,296	11/3/2011	20:05:46
\puredisk.dll	6.603.211.1103	509,592	11/3/2011	20:21:26
\tapesrvr.dll	0.0.5248.121	62,832	11/28/2011	16:04:22
\VmdkFilter.dll	6.603.211.1103	67,224	11/3/2011	20:05:42
\ReadMe_ch.html		130,979	12/10/2011	15:05:42
\ReadMe_de.html		155,647	12/10/2011	15:05:44
\ReadMe_en.html		140,200	12/10/2011	15:05:44
\ReadMe_es.html		158,972	12/10/2011	15:05:46
\ReadMe_fr.html		165,151	12/10/2011	15:05:48
\ReadMe_it.html		153,606	12/10/2011	15:05:50
\ReadMe_jp.html		271,929	12/10/2011	15:05:52
\ReadMe_ko.html		226,843	12/10/2011	15:05:54
\readme_pt.html		160,132	12/10/2011	15:05:56
\readme_ru.html		422,818	12/10/2011	15:05:58
\ReadMe_zh.html		195,254	12/10/2011	15:05:40
\Agents\RAWS32\Updates\RAWS325204RHF173790.msp		5,035,520	11/30/2011	17:11:48
\Agents\RAWSX64\Updates\RAWSx645204RHF173790.msp		6,768,128	11/30/2011	17:19:32
\Agents\SAP32\Updates\sapr3325204RHF173790.msp		1,660,416	11/30/2011	17:12:52
\Agents\SAPX64\Updates\sapr3x645204RHF173790.msp		1,947,136	11/30/2011	17:20:32
\Agents\ralus5204HF173790.tar.gz		3,146,012	11/29/2011	12:47:28

Backup Exec 32bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

File Name	File Version	File Size	File Date	File Time
\program files\symantec\backup exec\raws\beremote.exe	13.0.5204.114	1,270,128	9/9/2011	20:44:46
\program files\symantec\backup exec\raws\deviceio.dll	0.0.5248.121	849,264	11/28/2011	16:04:18
\program files\symantec\backup exec\raws\dcr.dll	6.603.211.1103	476,824	11/3/2011	20:11:10
\program files\symantec\backup exec\raws\dct.dll	6.603.211.1103	403,096	11/3/2011	20:07:08
\program files\symantec\backup exec\raws\dctA.dll	6.603.211.1103	403,096	11/3/2011	20:09:06
\program files\symantec\backup exec\raws\libstspipd.dll	6.603.211.1103	300,696	11/3/2011	20:16:22
\program files\symantec\backup exec\raws\metab.dll	6.603.211.1103	153,240	11/3/2011	20:13:12
\program files\symantec\backup exec\raws\pd.dll	6.603.211.1103	222,872	11/3/2011	20:14:38
\program files\symantec\backup exec\raws\pdregister.exe	6.603.211.1103	120,472	11/3/2011	20:21:52
\program files\symantec\backup exec\raws\pdvfs.dll	6.603.211.1103	308,888	11/3/2011	20:15:36
\program files\symantec\backup exec\raws\PDVFSControl.exe	6.603.211.1103	79,512	11/3/2011	20:05:52
\program files\symantec\backup exec\raws\PDVFSProtocol.dll	6.603.211.1103	132,760	11/3/2011	20:15:48
\program files\symantec\backup exec\raws\PDVFSService.exe	6.603.211.1103	198,296	11/3/2011	20:05:46
\program files\symantec\backup exec\raws\puredisk.dll	6.603.211.1103	509,592	11/3/2011	20:21:26
\program files\symantec\backup exec\raws\VmdkFilter.dll	6.603.211.1103	67,224	11/3/2011	20:05:42
\program files\symantec\backup exec\raws\tapesrvr.dll	0.0.5248.121	62,832	11/28/2011	16:04:22

Backup Exec x64bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

File Name	File Version	File Size	File Date	File Time
\program files\symantec\backup exec\raws\beremote.exe	13.0.5204.114	1,846,640	9/9/2011	20:31:28
\program files\symantec\backup exec\raws\deviceio.dll	0.0.5248.121	1,103,728	11/28/2011	16:09:04
\program files\symantec\backup exec\raws\dcr.dll	6.603.211.1103	588,440	11/3/2011	20:12:02
\program files\symantec\backup exec\raws\dct.dll	6.603.211.1103	500,376	11/3/2011	20:10:36
\program files\symantec\backup exec\raws\dctA.dll	6.603.211.1103	500,376	11/3/2011	20:11:24
\program files\symantec\backup exec\raws\libstspipd.dll	6.603.211.1103	331,416	11/3/2011	20:14:00
\program files\symantec\backup exec\raws\metab.dll	6.603.211.1103	175,768	11/3/2011	20:12:46
\program files\symantec\backup exec\raws\pd.dll	6.603.211.1103	244,376	11/3/2011	20:13:12
\program files\symantec\backup exec\raws\pdregister.exe	6.603.211.1103	150,680	11/3/2011	20:15:46
\program files\symantec\backup exec\raws\pdvfs.dll	6.603.211.1103	339,608	11/3/2011	20:13:42
\program files\symantec\backup exec\raws\PDVFSControl.exe	6.603.211.1103	90,776	11/3/2011	20:10:44
\program files\symantec\backup exec\raws\PDVFSProtocol.dll	6.603.211.1103	163,992	11/3/2011	20:13:56
\program files\symantec\backup exec\raws\PDVFSService.exe	6.603.211.1103	295,576	11/3/2011	20:10:36
\program files\symantec\backup exec\raws\puredisk.dll	6.603.211.1103	662,680	11/3/2011	20:15:12
\program files\symantec\backup exec\raws\VmdkFilter.dll	6.603.211.1103	69,272	11/3/2011	20:10:24
\program files\symantec\backup exec\raws\tapesrvr.dll	0.0.5248.121	57,200	11/28/2011	16:09:08

Backup Exec Remote Agent for Linux/Unix Servers (32bit Linux Platforms)
Under "/opt/VRTSralus/bin"

File Name	File Version	File Size	File Date	File Time
libbedsvx.so

Backup Exec Remote Agent for Linux/Unix Servers (64bit Linux Platforms)

Under "/opt/VRTSralus/bin"

File Name	File Version	File Size	File Date	File Time
libbedsvx.so
libDeviceIo.so
libtapesrvr.so

Attachments

be5204R167567_32bit.exe - 32-bit Media Server Download

be5204R173790_32bit.exe (19.5 MBytes)

be5204R167567_x64bit.exe - 64-bit Media Server Download

be5204R173790_x64bit.exe (23.5 MBytes)

ralus5204HF167567.tar.gz - BERMAL/RALUS 32/64-bit Download

ralus5204HF173790.tar.gz (3.1 MBytes)

Supplemental Materials

Source	UMI
Value	V-373-02021
Description	Backup Exec 2010 R3 revision 5204 Hotfix 173790, Device Driver Installer DDI20111215 (December 15th, 2011)