Backup Exec 2010 R3 revision 5204 Hotfix 173790, Device Driver Installer DDI20111215 (December 15th, 2011)

Article:TECH173790  |  Created: 2011-11-07  |  Updated: 2013-02-06  |  Article URL http://www.symantec.com/docs/TECH173790
Article Type
Technical Solution

Product(s)

Issue



Backup Exec 2010 R3 revision 5204 Hotfix 173790, Device Driver Installer DDI20111215 (December 15th, 2011)


Solution



To download the hotfix, please scroll down towards Attachments section at the end of the article.

Affected versions

Backup Exec 2010 revision 5204 32bit Media Servers
Backup Exec 2010 revision 5204 x64bit Media Servers
Backup Exec 2010 revision 5204 32bit Agent for Windows Servers
Backup Exec 2010 revision 5204 x64bit Agent for Windows Servers
Backup Exec 2010 revision 5204 Remote Media Agent for Linux Servers (32bit Linux Platforms) - BERMALS
Backup Exec 2010 revision 5204 Remote Media Agent for Linux Servers (64bit Linux Platforms) - BERMALS
 

 

Running Backup Exec 2010 R1 revision 2896?  See here for the most recent Device Driver Installer: http://www.symantec.com/docs/TECH128322

Running Backup Exec 2010 R2 revision 4164? See here for the most recent Device Driver Installer: http://www.symantec.com/docs/TECH153090

 

Prerequisites

- Backup Exec 2010 R3 revision 5204 Service Pack 1 (TECH168343) is required before installing this update.
- Administrative privileges are required to install this hotfix.

 

Post requisites

- A full backup is recommended after installing this hotfix.
- The IDR recovery media (the ISO created through the IDR Wizard) needs to be recreated after installing this hotfix.
- Remote Agent for Windows Servers will need to be updated after installing this hotfix.
- Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS) will need to be updated after installing this hotfix

 

Issue(s) resolved

-In some cases, Direct Copy only does not work when the original backup job includes NetApp data.
-Generic NDMP (ISILON): Support for 128k block size has been added for system version OneFS 5.5.6 and greater.
-NEW Device Support: Backup Exec will now recognize the IBM HH LTO Gen 5 inquiry string.
-OST: Improved logging and a fix for handling bad backup images (end of media and large capacity issues).
-Backup Exec Job Engine service crashes intermittently in libstspipd.dll while backing up to Deduplication Storage Folder.
-Backup job targeted to Deduplication Folder completes successfully however Duplicate or Verify jobs fail intermittently with 0xe000810b - Physical Volume Library Drive not found" OR "The   requested media was mounted, but it has been erased "
-Unable to install Backup Exec Options after hotfix 167567 is installed. Error 1328.Error applying patch to file C:\Config.Msi\PTE912.tmp
- Cache hits are reported 0 for a Backup Job doing Client Side Deduplication of a 32 Bit Windows Server


Installation Guide

This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including CPS, Remote Agents for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents. www.symantec.com/docs/TECH58186

 

Uninstalling this hotfix

This hotfix can be uninstalled.  For steps on how to uninstall a Backup Exec hotfix, refer to this technote: www.symantec.com/docs/TECH58187

 

File Information

The date and times listed below are in Coordinated Universal Time (UTC).  When viewing the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Backup Exec x64bit Media Servers and Remote Administrator consoles
Under "C:\Program Files\Symantec\Backup Exec\" (By default)

 

File Name File Version File Size File Date File Time
\idr\disk4\AMD64\deviceio.dl_ 0.0.5248.121 608,091 11/28/2011 16:09:04
\idr\disk4\I386\deviceio.dl_ 0.0.5248.121 506,922 11/28/2011 16:04:18
\idr\disk4\AMD64\devtypes.dl_ 13.0.5204.121 33,513 11/28/2011 22:28:24
\idr\disk4\I386\devtypes.dl_ 13.0.5204.121 34,028 11/28/2011 22:35:14
\BeCatSrv.dll 13.0.5204.114 1,533,296 9/9/2011 20:33:44
\beimage.dll 13.0.5204.114 1,452,400 9/9/2011 20:33:56
\bengine.exe 13.0.5204.121 11,075,440 11/28/2011 22:33:02
\beremote.exe 13.0.5204.114 1,846,640 9/9/2011 20:31:28
\contentrouter.cfg   42,127 7/14/2011 21:28:00
\crcollect.exe 6.603.211.1103 245,912 11/3/2011 20:16:38
\Crcontrol.exe 6.603.211.1103 42,136 11/3/2011 20:16:40
\Crfp.exe 6.603.211.1103 23,704 11/3/2011 20:16:44
\crstats.exe 6.603.211.1103 24,728 11/3/2011 20:16:58
\Dbutil.exe 6.603.211.1103 415,896 11/3/2011 20:17:18
\dcrA.dll 6.603.211.1103 572,056 11/3/2011 20:12:38
\Dcscan.exe 6.603.211.1103 1,404,056 11/3/2011 20:29:00
\delayscan.exe 6.603.211.1103 48,280 11/3/2011 20:17:24
\dsiddel.exe 6.603.211.1103 241,816 11/3/2011 20:17:36
\dcr.dll 6.603.211.1103 588,440 11/3/2011 20:12:02
\dct.dll 6.603.211.1103 500,376 11/3/2011 20:10:36
\dctA.dll 6.603.211.1103 500,376 11/3/2011 20:11:24
\deviceio.dll 0.0.5248.121 1,103,728 11/28/2011 16:09:04
\devtypes.dll 13.0.5204.121 84,336 11/28/2011 22:28:22
\espluginA.dll 6.603.211.1103 26,264 11/3/2011 20:11:26
\filedel.exe 6.603.211.1103 24,216 11/3/2011 20:17:40
\fileget.exe 6.603.211.1103 30,872 11/3/2011 20:17:44
\fileput.exe 6.603.211.1103 38,040 11/3/2011 20:17:52
\genpo.exe 6.603.211.1103 19,608 11/3/2011 20:17:54
\ImageBasedFHPlugin.dll 13.0.5204.114 324,464 9/9/2011 20:33:50
\libcatalog.dll 13.0.5204.114 376,688 9/9/2011 20:33:58
\NdmpConfigXML.dll 13.0.5204.114 32,624 9/9/2011 20:29:44
\pvlsvr.exe 13.0.5204.121 2,500,464 11/28/2011 22:28:22
\libstspipd.dll 6.603.211.1103 331,416 11/3/2011 20:14:00
\metab.dll 6.603.211.1103 175,768 11/3/2011 20:12:46
\metabA.dll 6.603.211.1103 173,208 11/3/2011 20:12:54
\nstpack.exe 6.603.211.1103 1,362,584 11/3/2011 20:31:24
\pd.dll 6.603.211.1103 244,376 11/3/2011 20:13:12
\pdA.dll 6.603.211.1103 217,240 11/3/2011 20:13:28
\pdcfg.exe 6.603.211.1103 42,136 11/3/2011 20:15:16
\pddeDR.exe 6.603.211.1103 17,560 11/3/2011 20:17:56
\pdregister.exe 6.603.211.1103 150,680 11/3/2011 20:15:46
\pdvfs.dll 6.603.211.1103 339,608 11/3/2011 20:13:42
\PDVFSControl.exe 6.603.211.1103 90,776 11/3/2011 20:10:44
\PDVFSProtocol.dll 6.603.211.1103 163,992 11/3/2011 20:13:56
\PDVFSService.exe 6.603.211.1103 295,576 11/3/2011 20:10:36
\puredisk.dll 6.603.211.1103 662,680 11/3/2011 20:15:12
\PDDE_initConfig.bat   40,702 6/29/2011 14:39:40
\PDDE_deleteConfig.bat   9,058 6/29/2011 14:39:40
\Rep.dll 6.603.211.1103 186,520 11/3/2011 20:13:54
\reroute.exe 6.603.211.1103 20,632 11/3/2011 20:19:54
\spad.exe 6.603.211.1103 793,240 11/3/2011 20:23:14
\spadb.exe 6.603.211.1103 293,528 11/3/2011 20:24:12
\spauser.exe 6.603.211.1103 325,784 11/3/2011 20:21:06
\spextract.exe 6.603.211.1103 1,355,928 11/3/2011 20:34:14
\Splogscan.exe 6.603.211.1103 312,984 11/3/2011 20:34:28
\spoold.exe 6.603.211.1103 1,332,376 11/3/2011 20:26:18
\tapesrvr.dll 0.0.5248.121 57,200 11/28/2011 16:09:08
\VmdkFilter.dll 6.603.211.1103 69,272 11/3/2011 20:10:24
\ReadMe_ch.html   130,979 12/2/2011 14:51:52
\ReadMe_de.html   155,647 12/2/2011 14:51:52
\ReadMe_en.html   140,200 12/2/2011 14:51:54
\ReadMe_es.html   158,972 12/2/2011 14:51:54
\ReadMe_fr.html   165,151 12/2/2011 14:51:56
\ReadMe_it.html   153,606 12/2/2011 14:51:58
\ReadMe_jp.html   271,929 12/2/2011 14:52:00
\ReadMe_ko.html   226,843 12/2/2011 14:52:00
\readme_pt.html   160,132 12/2/2011 14:52:02
\readme_ru.html   422,818 12/2/2011 14:52:04
\ReadMe_zh.html   195,254 12/2/2011 14:51:50
\Agents\RAWS32\Updates\RAWS325204RHF173790.msp   5,035,520 11/30/2011 17:11:48
\Agents\RAWSX64\Updates\RAWSx645204RHF173790.msp   6,768,128 11/30/2011 17:19:32
\Agents\SAP32\Updates\sapr3325204RHF173790.msp   1,660,416 11/30/2011 17:12:52
\Agents\SAPX64\Updates\sapr3x645204RHF173790.msp   1,947,136 11/30/2011 17:20:32
\Agents\ralus5204HF173790.tar.gz   3,146,012 11/29/2011 12:47:28

 

Backup Exec 32bit Media Servers and Remote Administrator consoles
Under "C:\Program Files\Symantec\Backup Exec\" (By default)

 

File Name File Version File Size File Date File Time
\idr\disk4\AMD64\deviceio.dl_ 0.0.5248.121 608,091 11/28/2011 16:09:04
\idr\disk4\I386\deviceio.dl_ 0.0.5248.121 506,922 11/28/2011 16:04:18
\idr\disk4\AMD64\devtypes.dl_ 13.0.5204.121 33,513 11/28/2011 22:28:24
\idr\disk4\I386\devtypes.dl_ 13.0.5204.121 34,028 11/28/2011 22:35:14
\BeCatSrv.dll 13.0.5204.114 1,155,440 9/9/2011 20:46:48
\beimage.dll 13.0.5204.114 989,040 9/9/2011 20:47:00
\bengine.exe 13.0.5204.121 6,713,712 11/28/2011 22:39:30
\beremote.exe 13.0.5204.114 1,270,128 9/9/2011 20:44:46
\dcr.dll 6.603.211.1103 476,824 11/3/2011 20:11:10
\dct.dll 6.603.211.1103 403,096 11/3/2011 20:07:08
\dctA.dll 6.603.211.1103 403,096 11/3/2011 20:09:06
\deviceio.dll 0.0.5248.121 849,264 11/28/2011 16:04:18
\devtypes.dll 13.0.5204.121 72,560 11/28/2011 22:35:14
\ImageBasedFHPlugin.dll 13.0.5204.114 214,896 9/9/2011 20:46:56
\libcatalog.dll 13.0.5204.114 173,936 9/9/2011 20:47:02
\NdmpConfigXML.dll 13.0.5204.114 32,112 9/9/2011 20:43:14
\pvlsvr.exe 13.0.5204.121 1,847,664 11/28/2011 22:35:18
\libstspipd.dll 6.603.211.1103 300,696 11/3/2011 20:16:22
\metab.dll 6.603.211.1103 153,240 11/3/2011 20:13:12
\pd.dll 6.603.211.1103 222,872 11/3/2011 20:14:38
\pdregister.exe 6.603.211.1103 120,472 11/3/2011 20:21:52
\pdvfs.dll 6.603.211.1103 308,888 11/3/2011 20:15:36
\PDVFSControl.exe 6.603.211.1103 79,512 11/3/2011 20:05:52
\PDVFSProtocol.dll 6.603.211.1103 132,760 11/3/2011 20:15:48
\PDVFSService.exe 6.603.211.1103 198,296 11/3/2011 20:05:46
\puredisk.dll 6.603.211.1103 509,592 11/3/2011 20:21:26
\tapesrvr.dll 0.0.5248.121 62,832 11/28/2011 16:04:22
\VmdkFilter.dll 6.603.211.1103 67,224 11/3/2011 20:05:42
\ReadMe_ch.html   130,979 12/10/2011 15:05:42
\ReadMe_de.html   155,647 12/10/2011 15:05:44
\ReadMe_en.html   140,200 12/10/2011 15:05:44
\ReadMe_es.html   158,972 12/10/2011 15:05:46
\ReadMe_fr.html   165,151 12/10/2011 15:05:48
\ReadMe_it.html   153,606 12/10/2011 15:05:50
\ReadMe_jp.html   271,929 12/10/2011 15:05:52
\ReadMe_ko.html   226,843 12/10/2011 15:05:54
\readme_pt.html   160,132 12/10/2011 15:05:56
\readme_ru.html   422,818 12/10/2011 15:05:58
\ReadMe_zh.html   195,254 12/10/2011 15:05:40
\Agents\RAWS32\Updates\RAWS325204RHF173790.msp   5,035,520 11/30/2011 17:11:48
\Agents\RAWSX64\Updates\RAWSx645204RHF173790.msp   6,768,128 11/30/2011 17:19:32
\Agents\SAP32\Updates\sapr3325204RHF173790.msp   1,660,416 11/30/2011 17:12:52
\Agents\SAPX64\Updates\sapr3x645204RHF173790.msp   1,947,136 11/30/2011 17:20:32
\Agents\ralus5204HF173790.tar.gz   3,146,012 11/29/2011 12:47:28

 

Backup Exec 32bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

 

File Name File Version File Size File Date File Time
\program files\symantec\backup exec\raws\beremote.exe 13.0.5204.114 1,270,128 9/9/2011 20:44:46
\program files\symantec\backup exec\raws\deviceio.dll 0.0.5248.121 849,264 11/28/2011 16:04:18
\program files\symantec\backup exec\raws\dcr.dll 6.603.211.1103 476,824 11/3/2011 20:11:10
\program files\symantec\backup exec\raws\dct.dll 6.603.211.1103 403,096 11/3/2011 20:07:08
\program files\symantec\backup exec\raws\dctA.dll 6.603.211.1103 403,096 11/3/2011 20:09:06
\program files\symantec\backup exec\raws\libstspipd.dll 6.603.211.1103 300,696 11/3/2011 20:16:22
\program files\symantec\backup exec\raws\metab.dll 6.603.211.1103 153,240 11/3/2011 20:13:12
\program files\symantec\backup exec\raws\pd.dll 6.603.211.1103 222,872 11/3/2011 20:14:38
\program files\symantec\backup exec\raws\pdregister.exe 6.603.211.1103 120,472 11/3/2011 20:21:52
\program files\symantec\backup exec\raws\pdvfs.dll 6.603.211.1103 308,888 11/3/2011 20:15:36
\program files\symantec\backup exec\raws\PDVFSControl.exe 6.603.211.1103 79,512 11/3/2011 20:05:52
\program files\symantec\backup exec\raws\PDVFSProtocol.dll 6.603.211.1103 132,760 11/3/2011 20:15:48
\program files\symantec\backup exec\raws\PDVFSService.exe 6.603.211.1103 198,296 11/3/2011 20:05:46
\program files\symantec\backup exec\raws\puredisk.dll 6.603.211.1103 509,592 11/3/2011 20:21:26
\program files\symantec\backup exec\raws\VmdkFilter.dll 6.603.211.1103 67,224 11/3/2011 20:05:42
\program files\symantec\backup exec\raws\tapesrvr.dll 0.0.5248.121 62,832 11/28/2011 16:04:22

 

Backup Exec x64bit Agent for Windows Servers
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

 

File Name File Version File Size File Date File Time
\program files\symantec\backup exec\raws\beremote.exe 13.0.5204.114 1,846,640 9/9/2011 20:31:28
\program files\symantec\backup exec\raws\deviceio.dll 0.0.5248.121 1,103,728 11/28/2011 16:09:04
\program files\symantec\backup exec\raws\dcr.dll 6.603.211.1103 588,440 11/3/2011 20:12:02
\program files\symantec\backup exec\raws\dct.dll 6.603.211.1103 500,376 11/3/2011 20:10:36
\program files\symantec\backup exec\raws\dctA.dll 6.603.211.1103 500,376 11/3/2011 20:11:24
\program files\symantec\backup exec\raws\libstspipd.dll 6.603.211.1103 331,416 11/3/2011 20:14:00
\program files\symantec\backup exec\raws\metab.dll 6.603.211.1103 175,768 11/3/2011 20:12:46
\program files\symantec\backup exec\raws\pd.dll 6.603.211.1103 244,376 11/3/2011 20:13:12
\program files\symantec\backup exec\raws\pdregister.exe 6.603.211.1103 150,680 11/3/2011 20:15:46
\program files\symantec\backup exec\raws\pdvfs.dll 6.603.211.1103 339,608 11/3/2011 20:13:42
\program files\symantec\backup exec\raws\PDVFSControl.exe 6.603.211.1103 90,776 11/3/2011 20:10:44
\program files\symantec\backup exec\raws\PDVFSProtocol.dll 6.603.211.1103 163,992 11/3/2011 20:13:56
\program files\symantec\backup exec\raws\PDVFSService.exe 6.603.211.1103 295,576 11/3/2011 20:10:36
\program files\symantec\backup exec\raws\puredisk.dll 6.603.211.1103 662,680 11/3/2011 20:15:12
\program files\symantec\backup exec\raws\VmdkFilter.dll 6.603.211.1103 69,272 11/3/2011 20:10:24
\program files\symantec\backup exec\raws\tapesrvr.dll 0.0.5248.121 57,200 11/28/2011 16:09:08

 

Backup Exec Remote Agent for Linux/Unix Servers (32bit Linux Platforms)
Under "/opt/VRTSralus/bin"

 

File Name File Version File Size File Date File Time
libbedsvx.so        

 

Backup Exec Remote Agent for Linux/Unix Servers (64bit Linux Platforms)

Under "/opt/VRTSralus/bin"

 

File Name File Version File Size File Date File Time
libbedsvx.so        
libDeviceIo.so        
libtapesrvr.so        

 

 


Attachments

be5204R167567_32bit.exe - 32-bit Media Server Download
be5204R173790_32bit.exe (19.5 MBytes)
be5204R167567_x64bit.exe - 64-bit Media Server Download
be5204R173790_x64bit.exe (23.5 MBytes)


ralus5204HF167567.tar.gz - BERMAL/RALUS 32/64-bit Download
ralus5204HF173790.tar.gz (3.1 MBytes)

Supplemental Materials

SourceUMI
ValueV-373-02021
Description

Backup Exec 2010 R3 revision 5204 Hotfix 173790, Device Driver Installer DDI20111215 (December 15th, 2011)




Article URL http://www.symantec.com/docs/TECH173790


Terms of use for this information are found in Legal Notices