PGP Desktop 10.2 doesn't start with errors - "The program can't start because java.dll is missing from your computer. Try reinstalling the program to fix this problem."
|Article:TECH173848|||||Created: 2011-11-08|||||Updated: 2012-10-04|||||Article URL http://www.symantec.com/docs/TECH173848|
PGPtray.exe doesn't start after upgrading from version 10.1.2.50 to 10.2.0.1672.
PGPtray_Hidden_Window: PGPtray.exe - System Error "The program can't start because java.dll is missing from your computer. Try reinstalling the program to fix this problem."
PGP Desktop 10.2
The PGP Desktop code, when set to automatic, the software looks for the following driver files:
in the \HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls registry key. If there is a file listed there that ends in any of these strings, then it will be loaded by PGP Desktop. Use regedit to examine that key to determine if such a DLL referenced.
3rd party applications (i.e.VMware View Agent v4.6, Cisco Unified Personal Communicator) might install drivers ending in one of the strings above which cause issues.
Use one of the following to resolve this issue.
- As a workaround uninstall the 3rd party application
- Rename the pkcs12.dll driver
- Disable automatic token support in PGP Desktop
Note: This issue is fixed in PGP Desktop 10.2 MP3 and newer.
Article URL http://www.symantec.com/docs/TECH173848