No Lotus Domino/ Notes Icons are displayed in the Backup Selections Tab of Backup Exec For Windows even though agent for Lotus Domino was successfully installed.

Article:TECH17407  |  Created: 2001-01-11  |  Updated: 2014-01-16  |  Article URL http://www.symantec.com/docs/TECH17407
Article Type
Technical Solution


Issue



No Lotus Domino/ Notes Icons are displayed in the Backup Selections Tab of Backup Exec For Windows even though agent for Lotus Domino was successfully installed.

 


Cause



If Lotus Domino's data directory resides on  an external storage source then Lotus Domino/ Notes Icons are not displayed in the Backup Selections Tab.

 


Solution



 
An important requirement for using the Lotus Domino Agent for Backup Exec for Windows is that the Lotus Domino data directory must reside on the Lotus Domino server that needs to be protected.  With Lotus Domino, it is possible to redirect this directory to an external storage source.  If this is done, however, the Backup Exec Lotus Domino agent will not be able to detect the Lotus databases and therefore will not be able to protect them.

This data path must be verified in BOTH the directory structure of the Lotus server AND the registry entries that points to this path at
HKEY_LOCAL_MACHINE\Software\Lotus\Domino\ "Data Path" (figure 1) and HKEY_LOCAL_MACHINE\Software\Lotus\Domino\ "Path"

Figure 1

 

Note: The key holding the location of the data directory will correlate to the version of Lotus installed.  Here the version is 4.3.  If, for example, the version was 5.0, 6.0, or 7.0, then the key would accordingly be 5,6, or 7.

Without this entry, the Backup Exec agent for Lotus Domino cannot locate this directory.

It is possible that this registry entry may be either wrong, or may not exist at all, even though the Lotus server is running perfectly. (figure 2).

Figure 2

 
 
Note: Incorrect use of the Windows Registry Editor can have disastrous results on a server Operating System. Great care should be taken when making changes to a Windows Registry. Registry modifications should only be carried-out by persons experienced in the use of the Registry Editor application.

Lotus does not require the registry entry because it utilizes the notes.ini file to reference its directory structure as opposed to the registry.  Examination of this file demonstrates this (figure 3).  

Figure 3
 

The Backup Exec Lotus Domino agent, however, cannot use this file.  It has to use the registry to reference the directory structure of Lotus, and thus locate the data directory.  

If the registry entry does not exist, there are two options to rectify this issue:

 
1 - Re-run the notes server install program.  To prevent loss of data, the notes.ini, names.nsf and server.id files must first be backed up, to be restored once the    
 
program has been reinstalled.
 

 
2 - Import the registry key from an alternate Lotus server with the correct registry entries and the same directory structure.
 

The agent for Lotus Domino will then be able to locate the domino\data directory, and the icons for the Domino databases will be displayed in the backup selections tab of Backup Exec.

To check what version of lotus is supported with Backup Exec, refer to the documents below.
 



Legacy ID



242655


Article URL http://www.symantec.com/docs/TECH17407


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