Exchange 2007 GRT backup fails with error “0xe00002f7 - Cannot extract mailbox messages from the Exchange backup” error after applying Hot Fix 164659.

Article:TECH174309  |  Created: 2011-11-13  |  Updated: 2013-03-06  |  Article URL http://www.symantec.com/docs/TECH174309
Article Type
Technical Solution


Issue



Exchange 2007 GRT backup fails with error “0xe00002f7 - Cannot extract mailbox messages from the Exchange backup” error after applying Hot Fix 164659.


Error



Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors

Beremote.log from media server shows following error:

BadView:CreateFileW Could not open file failed, lastError = 000003F1, The configuration registry database is corrupt.
SessionStatus for [2088-00000828] - Major=0, Minor=0, Index=0, LastError=0, Session is not uActiveB.
[7860] [fsys\jet]           - StopVirt FAILED!  RC = 1009 (0x3f1) - The configuration registry database is corrupt.
[7860] [fsys\mb2]           - Using EDB Provider for Browse/Backup.
[7860] [fsys\mb2]           - Logon: m_lpMAPISession->Logon returned 80004005
[7860] [fsys\mb2]           - FILTER DRIVER OPEN SESSION FAILED: The configuration registry database is corrupt.
[7860] [fsys\mb2]           - MB2_Chgdir:Logon returned e000fea9
[8756] [fsys\jet]           - Terminating instance FB2D-GRTIMG003239vdb_2011_11_04_2313_48


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Supplemental Materials

SourceError Code
Value0xe00002f7
Description

Cannot extract mailbox messages from the Exchange backup. Review the job log for more information


SourceETrack
Value2613603
Description

Exchange 2007 GRT backup fails with “0xe00002f7 - Cannot extract mailbox messages from the Exchange backup” error after applying Hot Fix 164659


SourceETrack
Value2682816
Description

Exchange 2007 GRT backup fails with “0xe00002f7 - Cannot extract mailbox messages from the Exchange backup” error after applying Hot Fix 164659




Article URL http://www.symantec.com/docs/TECH174309


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