A 'Data decryption has failed' error is received when a 'Fujitsu Eternus Archive Storage' migrator is used
|Article:TECH174428|||||Created: 2011-11-15|||||Updated: 2014-12-08|||||Article URL http://www.symantec.com/docs/TECH174428|
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The problem have been observed in two different scenarios:
1. The StorageFileWatch process fails to migrate data to the configured Secondary storage when the Collection Task runs
2. Unsuccessful upgrade of Enterprise Vault (EV) as the Storage Service does not start because the upgrade of the Vaultstore database fails.
The following error is logged in the EV Event log:
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 15/11/2011 10:21:47
Event ID: 8596
Task Category: Directory Service
Data decryption has failed.
Cipher text: EV//AwAAAAAAAACQAAAAKKnoDHDglTWtIlLpJurz/E8mg+JrT7C1L9wMB5LzR0WhMnWEm0/vyJ5cseJJhRKpm1
<Provider Name="Enterprise Vault " />
<TimeCreated SystemTime="2011-11-15T10:21:47.000Z" />
<Channel>Symantec Enterprise Vault</Channel>
The problem has been reported under the following conditions:
- Enterprise Vault 8.0.x
- Enterprise Vault 9.0.1
- Enterprise Vault 9.0.2
- A 'Fujitsu Eternus Archive Storage' is configured to be used as the Migrator
This option can be find under the 'Migrator' tab of the Partition Settings as shown below:
When configuring the Migration option and selecting the 'Fujitsu Eternus Archive Storage', a list of settings for configuring the new Migrator will be available under the 'Advanced' tab as shown below:
The list contains a 'Password' setting with a default password. When the EnterpriseVaultDirectory database is being updated accordingly with the 'Fujitsu Eternus Archive Storage' information, a hashed version of the password will be stored in the SQL Database. However, in this case, the hash version of the default password is corrupted.
When Enterprise Vault attempt to validate the password before a Collection/Migration run or during an Upgrade, it fails when verifying if the hash is valid. At this stage no actual decryption of the password has occurred.
Event ID 8596 'Data decryption has failed'
Article URL http://www.symantec.com/docs/TECH174428