NetBackup Catalog Backup DR file is not emailed when master server is installed on 52x0 appliances
| Article:TECH174575 | | | Created: 2011-11-16 | | | Updated: 2012-05-23 | | | Article URL http://www.symantec.com/docs/TECH174575 |
| NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made. |
Problem
NetBackup Catalog backup should send email with the DR file if configured correctly.
The problem here is that the hot catalog backup completes successfully; however, the DR file is never emailed.
Error
From the bpdbm log:
14:02:32.177 [24428] <16> db_DR_send_report: failed to execute "/usr/openv/netbackup/bin/mail_dr_info.sh" "email@website" "NetBackup Catalog Backup successful on host host_name status 0" "/usr/openv/netbackup/db/mail/master _server_name_machinetime" "/path/to/file/CATALOG_machinetime_INCR" (9)
14:02:32.177 [24428] <16> generate_and_send_dr_mail: Could not send DR reportEnvironment
NetBackup Master server installed on 5220 and 5220 appliances version 2.0 and 2.0.1
Cause
The problem is with /opt/NBUAppliance/scripts/nbapp_common.pm script.
This script calls a function (encode_base64) that was not included at the top of the script.
Solution
Check the script /opt/NBUAppliance/scripts/nbapp_common.pm, and find out whether it is missing the following line:
use MIME::Base64;
If the above line is missing from the script, please contact Symantec Technical Support to get the fix, related Etrack number is 2617244.
Please note that Symantec does not advise to edit the script under any circumstances.
If the appliance is running version 2.0.2 or higher, please consult TECH188948.
If the above line exists in the script, there can be other problems, please see TECH188948 for the details.
|
|
| Source | ETrack |
| Value | 2617244 |
| Description | sendEmail() fails to send email when there is an attachment |
Related Articles
Article URL http://www.symantec.com/docs/TECH174575
Terms of use for this information are found in Legal Notices
Thank you.