NetBackup Catalog Backup DR file is not emailed when master server is installed on 52x0 appliances

Article:TECH174575  |  Created: 2011-11-16  |  Updated: 2012-05-22  |  Article URL
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Article Type
Technical Solution



NetBackup Catalog backup should send email with the DR file if configured correctly.

The problem here is that the hot catalog backup completes successfully; however, the DR file is never emailed.


From the bpdbm log:

14:02:32.177 [24428] <16> db_DR_send_report: failed to execute "/usr/openv/netbackup/bin/" "email@website" "NetBackup Catalog Backup successful on host host_name status 0" "/usr/openv/netbackup/db/mail/master _server_name_machinetime" "/path/to/file/CATALOG_machinetime_INCR" (9)
14:02:32.177 [24428] <16> generate_and_send_dr_mail: Could not send DR report


NetBackup Master server installed on 5220 and 5220 appliances version 2.0 and 2.0.1



The problem is with /opt/NBUAppliance/scripts/ script.

This script calls a function (encode_base64) that was not included at the top of the script.


Check the script /opt/NBUAppliance/scripts/, and find out whether it is missing the following line:

use MIME::Base64;

If the above line is missing from the script, please contact Symantec Technical Support to get the fix, related Etrack number is 2617244. 

Please note that Symantec does not advise to edit the script under any circumstances.

If the appliance is running version 2.0.2 or higher, please consult TECH188948.

If the above line exists in the script, there can be other problems, please see TECH188948 for the details.

Supplemental Materials


sendEmail() fails to send email when there is an attachment

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