DataCollect.sh script for PureDisk appliances running appliance version older than 1.2

Article:TECH174613  |  Created: 2011-11-16  |  Updated: 2012-01-03  |  Article URL http://www.symantec.com/docs/TECH174613
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution

Product(s)

Issue



DataCollect.sh script did not exist for PureDisk appliances running appliance version older than 1.2. The purpose of this technote is to discuss how to get DataCollect.sh script and run it on an appliance with version older than 1.2


Environment



PureDisk appliances running appliance version older than 1.2


Solution



PureDisk appliances with older version prior to 1.2 did not have DataCollect.sh script. So, if you are running appliance version older than 1.2, you have one of the following two options to get it and run to collect logs related to hard disk or any other hardware issues:

1. Copy the script from any other appliances running later version in your environment

2. Get it from Symantec Technical Support.

Then you can run this script on the appliance and collect the logs as instructed in TECH173208.




Article URL http://www.symantec.com/docs/TECH174613


Terms of use for this information are found in Legal Notices