Client machines randomly losing their Symantec System Recovery license and are temporarily placed into trial expired mode.

Article:TECH174665

Created: 2011-11-17

Updated: 2012-01-20

Article URL http://www.symantec.com/docs/TECH174665

NOTE: If you are experiencing this particular known issue, we recommend that you to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

In a Symantec System Recovery Management Solution (SSR-MS) environment, where client licenses are managed using policies, client machines are randomly losing their Symantec System Recovery (SSR) license. The clients are then temporarily placed into trial expired mode.

If SMTP notification is enabled, the administrator will receive email alerts from the affected client machine(s) - see example email below:

Notification Type: Error
Priority: High
Description: Error EC8F1C25: Your trial version of Symantec System Recovery 2011 has expired.
To continue system protection please visit our web site.
Error EBAB03F1: Operation aborted.
Details: Operation aborted

Error

The following will be seen in the application event log:

Error EC8F1C25: Your trial version of Symantec System Recovery 2011 has expired.
To continue system protection please visit our web site.
Error EBAB03F1: Operation aborted. (UMI:V-281-3215-7205)

Environment

Symantec System Recovery Management Solution (SSR-MS) 2011

Symantec System Recovery (SSR) 2011

Windows XP SP3 x86

Solution

At the current time, there is no workaround to this issue.

NOTE: Customer experiencing this issue are encouraged to contact Symantec Technical Support as we require more customer data for further investigation.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

Source	ETrack
Value	2618658
Description	Client machines randomly losing their license, generating email alerts (Error EC8F1C25: trial has expired).

Source	UMI
Value	V-281-3215-7205
Description	Error EBAB03F1: Operation aborted.

Source	Error Code
Value	EC8F1C25
Description	Your trial version of Symantec System Recovery 2011 has expired.

Source	Error Code
Value	EBAB03F1
Description	Operation aborted.