Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.1, Build 1073, Cumulative Hotfix for Storage retrieval (GetRecombinedSaveset failed) and StorageOnlineOPNS.EXE failure.

Article:TECH174699  |  Created: 2011-11-17  |  Updated: 2014-06-24  |  Article URL http://www.symantec.com/docs/TECH174699
Article Type
Technical Solution


Issue



Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:

Enterprise Vault for Microsoft Exchange 9.0.1, Build 1073 


Solution



What issue(s) does this hotfix resolve?


  ETrack 2234221 - Move archive fails on specific item causing StorageOnlineOPNS.EXE crash.

  ETrack 2410412 - Move Archive fails : Exception: Object reference not set to an instance of an object. EVSVR returns ERROR: GetRecombinedSaveset failed. Error: <0x8004010f>

  ETrack 2508733 - Move Archive fails : Inner storage error code: 0x80004002. EVSVR Returns : ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002]

Note: Please see TECH164621 for additional details on circumstances which return this error and are not covered by this Hotfix. (Increase of RecipientMax value)


Which files does this hotfix replace? 

File Name File Version
EVStgAPI.dll 9.0.1.1073


How to Install this hotfix:

1. Stop all Enterprise Vault services.
2. Once all services have stopped, take a backup copy of "EVStgAPI.dll", locatable in the Enterprise Vault installation folder (which by default is "C:Program FilesEnterprise Vault", or "C:Program Files (x86)Enterprise Vault" on a 64-bit machine).
3. Copy the updated "EVStgAPI.dll", packaged in this hotfix, to the Enterprise Vault installation folder, replacing the original.
4. Start all Enterprise Vault services.

How to Uninstall this hotfix:
1. Stop all Enterprise Vault services.
2. Once all services have stopped, take the backed up copy of "EVStgAPI.dll" and replace the hotfixed file, locatable in the Enterprise Vault installation folder (which by default is "C:Program FilesEnterprise Vault", or "C:Program Files (x86)Enterprise Vault" on a 64-bit machine).
3. Start all Enterprise Vault services.

Note: This Hotfix (EVStgAPI.dll build 1109) supercedes Hotfix available in TECH169472.


Attachments

EV_9.0.1_Hotfix_Etracks_2234221_2410412_2508733.zip
EV_9.0.1_Hotfix_Etracks_2234221_2410412_2508733.zip (601 kBytes)

Supplemental Materials

SourceETrack
Value2234221
Description

Move archive fails on specific item causing StorageOnlineOPNS.EXE crash


SourceETrack
Value2410412
Description

Move Archive fails : Exception: Object reference not set to an instance of an object. EVSVR returns ERROR: GetRecombinedSaveset failed. Error: <0x8004010f>


SourceETrack
Value2508733
Description

Move Archive fails : Inner storage error code: 0x80004002. EVSVR Returns : ERROR: GetRecombinedSaveset failed. Error: No such interface supported [0x80004002]


SourceETrack
Value2399298
Description

Unable to fetch item:  Reason: No such interface supported  [0x80004002] 




Article URL http://www.symantec.com/docs/TECH174699


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