SDI (Symantec Data Insight) is unable to retrieve site collection data from a SharePoint Web Application.

Article:TECH174705  |  Created: 2011-11-17  |  Updated: 2011-11-17  |  Article URL http://www.symantec.com/docs/TECH174705
Article Type
Technical Solution


Environment

Issue



When testing credential details, SDI fails to retrieve site collection data from a SharePoint Web Application.


Error



Unable to get site collections for the web application <http://website_name:port#>.  Check if Data Insight Web service is installed and review the credentials used.The request failed with HTTP status 401: Unauthorized.


Environment



SDI 2.5


Cause



SDI has been configured with credentials that do not have sufficient permissions. 


Solution



1.  Navigate in the SharePoint Central Administration console to Application Management > Policy for Web Application. 

 

2.  Verify that the permissions granted to the user configured in SDI is "Full Control".




Article URL http://www.symantec.com/docs/TECH174705


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