“C:\windows\system32\config\systemprofile\Desktop refers to a location that is unavailable.”

Article:TECH174724  |  Created: 2011-11-17  |  Updated: 2012-07-23  |  Article URL http://www.symantec.com/docs/TECH174724
Article Type
Technical Solution


Environment

Issue



On a Windows 7 or Server 2008 system if you attempt to download a file from the
download history of the package properties in the agent UI you get a message
stating “C:\windows\system32\config\systemprofile\Desktop refers to a location
that is unavailable.” If you have an IE session open it works.  If no IE session is
open it fails.


Error



"C:Windows\system32\config\system profile\desktop refers to a location that is
not available. It could be on a hard drive on this computer, or on a network.
Check to make sure that the disk is properly inserted, or that you are
connected to the Internet or your network, and then try again. It it still
cannot be located, the information might have been moved to a different
location."


Environment



NS 7.1 Sp1


Cause



Unknown:

Steps to reproduce.
1. Open the SMP agent UI on a Win7 or Server 2008 server
2. Open the properties page of a package from a managed delivery policy that
the agent has.
3. Select Download History.
4. Click the http:// source location.
5. Click a file to download from the source once it opens.
6. Select "Save". If Internet Explorer is not open on the console the following
error occurs:

"C:Windows\system32\config\system profile\desktop refers to a location that is
not available. It could be on a hard drive on this computer, or on a network.
Check to make sure that the disk is properly inserted, or that you are
connected to the Internet or your network, and then try again. It it still
cannot be located, the information might have been moved to a different
location."

The message doesn't appear and the file can be saved if Internet Explorer has
been opened prior to attempting this process.

Disabling UAC doesn't have any affect on this.


Solution



This issue doesn't affect normal package downloading and thus has minimal impact on functionality. This issue has been reported to development and may be fixed in a future release.




Article URL http://www.symantec.com/docs/TECH174724


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