Error: Unable to find a valid site server for computer

Article:TECH174733  |  Created: 2011-11-17  |  Updated: 2012-11-20  |  Article URL http://www.symantec.com/docs/TECH174733
Article Type
Technical Solution


Issue



SMP server logs have the following errors


Error



Priority: 1
Help and Support: 
Date: 4/11/2011 8:56:59 AM
Tick Count: 1300932515
Host Name: SERVER NAME
Process: AtrsHost (15964)
Thread ID: 95
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ClientTask.BaseClientTask.TryUpdateSiteAssignmentsForUnmanagedDevices
Description: BaseClientTask.TryUpdateSiteAssignmentsForUnmanagedDevices():  Unable to find a valid site server for computer 842a71c0-6973-4eaa-81fb-7ed4360b0e4d
 


Environment



SMP 7.0 SP5 MR4


Cause



Large number of invalid users were imported from AD import.


Solution




To verify that you have a similar issue.
1. SMP Console > Manage > Users
Take a look at Total count? Is it normal.

2. Logs Error had similar names mentioned within users sections.

3. Run the following SQL
select * from vUser v1
where v1.Name like ''

4. If there are users with blank name etc
a) INSERT INTO ItemToDelete SELECT Guid, GETDATE() FROM vUser v1 WHERE v1.Name like ''

b) Run NS.Daily from windows scheduled tasks i.e. Control Panel > Scheduled Tasks

Those Blank user records will be removed.

5. No more errors were reported in logs assoicated with those GUIDs.
and lots of following messages were seen i.e. Reclaimed license for resource 'GUID'

6. If required run NS.Complete Resource Membership Update

 

 

Related KBs

1. Title: Client task agent "unable to find a valid site server" error within logs  TECH136483





Article URL http://www.symantec.com/docs/TECH174733


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