Backup to Deduplication Storage Folder stays in a queued state

Article:TECH174741  |  Created: 2011-11-17  |  Updated: 2014-08-06  |  Article URL http://www.symantec.com/docs/TECH174741
Article Type
Technical Solution


Issue



Backup to Deduplication Storage Folder stays in a queued state


Error



One of the two following errors is found: 

The following is seen in the SGMON when debugging Device and Media service:

DeviceIo: STS: Error: PDVFS: [1] pdvfs_send_po_list: MBPOAddList failed: 4
DeviceIo: STS: Error: PDVFS: [1] pdvfs_sync_po_list: Error pdvfs_send_po_list failed 4
DeviceIo: STS: Error: PDVFS: [1] pdvfs_set_mb_import: PO sync failed: No such file or directory
DeviceIo: STS: Error: impl_image_handle pdvfsIoctl(PDVFS_IOCTL_SET_MB_IMPORT) 0 failed No such file or directory
DeviceIo: STS: Error: impl_delete_image error (2060018 file not found) removing BEOST_SMap
DeviceIo: ostutil: sts_delete_image BEOST_SMap BEOST_SMap 2060018 10.186800 seconds
DeviceIo: ostutil: DeleteOstImage BEOST_SMap 10.186800 seconds
DeviceIo: ostutil: sts_create_image BEOST_SMap BEOST_SMap 0 0.093600 seconds
DeviceIo: STS: Error: PDVFS: [1] pdvfs_send_po_list: MBPOAddList failed: 4
DeviceIo: STS: Error: PDVFS: [1] pdvfs_sync_po_list: Error pdvfs_send_po_list failed 4
DeviceIo: STS: Error: PDVFS: [1] pdvfs_set_mb_import: PO sync failed: No such file or directory
DeviceIo: STS: Error: sync_pdvfs sync using /BACKUP1#3/.sync failed, expected COMPLETED, found (FAILED)
DeviceIo: STS: Error: impl_close_image sync_pdvfs (/BACKUP1#3/2) failed (call should be repeated)

The following error is seen on the Backup Exec server in the Application Log of the Windows Event Viewer:

Log Name:      Application
Source:        spad
Event ID:      1
Level:         Error
Description:
The description for Event ID 1 from source spad cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

25105: can't recover [E:\Dedup2\databases\catalog\po_list_2]. (filename or directory name contains invalid characters)
 


Cause



The above error messages indicate that the client side dedupe backup is having trouble contacting the server side. Check the dedupe folder to see if there is a file named po_list_2 there.  This would indicate that the PDDE server got an error, and this error will block all further attempts to store data in the PDDE folder.


Solution



Browse to the following location :
Deduplication Storage Folder Path\databases\catalog

If po_list_2 is present, delete that file and restart all Deduplication Services and rerun backup.

Deduplication Services are :

PostgreSQL Server
Backup Exec Deduplication Manager
Backup Exec Deduplication Engine


Supplemental Materials

SourceETrack
Value2619763
Description

Unable to Backup to Deduplication Storage Folder. DeviceIo: STS: Error: PDVFS: [1] pdvfs_send_po_list: MBPOAddList failed: 4




Article URL http://www.symantec.com/docs/TECH174741


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