Client status is offline. Error 503=>503 SERVICE NOT AVAILABLE.

Article:TECH174761  |  Created: 2011-11-18  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH174761
Article Type
Technical Solution

Issue



The clients were not able to communicate with the SEPM.

After deploying the client the green dot would be seen for a second and then it disappears.


Error



Found in the Sylink log:

11/15 17:39:48 [1732] <ParseHTTPStatusCode:>503=>503 SERVICE NOT AVAILABLE
11/15 17:39:48 [1732] HTTP returns status code=503


Environment



2003 Standard Editon.

Xp clients laptops.

11.0.6 MP3 SEPM and SEP.


Cause



We checked in the IIS and we found out that there were 2 Symantec web servers

1. Default web server which had all the componets of the Symantec web server

2. Normal Symantec Web Server.


Solution



1.Go to the add remove programs in the control panel.

2.Select Add remove windows component.

3.Uninstall IIS and then reboot the machine and then reinstall IIS.

4.Repair the SEPM so it gets reconfigured with the IIS.

This will resolve the issue.


Attachments

2web servers.JPG (24 kBytes)


Article URL http://www.symantec.com/docs/TECH174761


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